Disgusted with TomToms service. What's the next step?

MrBungle · Occasional Visitor Joined: Nov 05, 2006 Posts: 21

I am not going to take sides in any quarrel about how many people get bad service. But I have to say that for every "internet nerd" (no offence people ;) ) who finds a place like this to air an opinion on shoddy service. There will naturally be people like my aunt who would have sat tearing their hair out wondering where to get any sound advice.

It's those folk I feel most sorry for. It may not get me sorted any quicker, but at least finding others suffering the same problems, does ease the pain in it's own way.

Solobay · Occasional Visitor Joined: Oct 24, 2006 Posts: 57

Tom Tom support and customer services suck big style and its a pity as the product is excellent.

But I could not recommend the product base don my forum documented experiences with getting my TT Rider fixed - something like 3 months!!

Complete waste of time spaking to them or having someone speak to them on your behalf

Call centre staff in general are arrogant beyond belief.

Take my advice if your unit goes faulty take it back to your supplier and state that its unfit for purpose ie goosed!

MrBungle · Occasional Visitor Joined: Nov 05, 2006 Posts: 21

I was wondering if the mods who could take this up with contacts at TomTom, had heard any explanation as to why these things are taking so long. It appears from just this single thread that I'm not alone in TomTom keeping items for months with no explanation to the customer.

I know I only posted this a couple of days ago. But if someone could keep us updated as to what the "official" word is, I'd be most grateful. Thanks.

user10664 · Occasional Visitor Joined: Dec 25, 2004 Posts: 58

demand a new tomtom 910 for your crap service you have received
we are all with you on this one

classy56 · Posted: Fri Feb 09, 2007 1:54 pm Post subject:

Eldar · Posted: Fri Feb 09, 2007 2:24 pm Post subject:

RQ · Posted: Fri Feb 09, 2007 2:47 pm Post subject:

I thought I would add some confusion into this debate regarding how appalling the TT CS is.

I had a problem with my BT2100 router connecting to the TT website - they could find no reason, nor offer any soultion that worked and I had the problem for about 8 weeks. Then I noticed on the yournav forum and this forum that there was a solution.

I advised TT that I no longer requried their help as I had found a working soultion. I also gave them the link and explained that this may sort out other peoples problems.

Guess what - they appreciated the assistance and gave me a free 12 month subscription for their safety cameras. I don't intend to use it as I have subscribed to the GPS Cameras.

Are TT CS useless - possibly, at times - like us all.
Are they human - yes, a computer would not have auto responded with a free subscription.

I think that to gather all the data and approach them with the complaints regarding their unsatisfactory service is the better solution.

Does my mail help anyone - probabaly not.

Are we all perfect - look in the mirror at the biggest culprit.

Have fun arguing

harley-noj · Posted: Fri Feb 09, 2007 8:08 pm Post subject:

Hi all.
Eldar sorry about not replying quicker, I've been away.
You asked what the problem was. I do not wish to bore everyone with the full details so I'll give a quick run down.
The 1st issue was with a warrantry claim as my Rider would not turn on. Returned by the dealer 3 times and on 1 occasion it was returned with more faults then when it was sent. In the end by useing the sale of goods act the dealer changed the unit.

2nd issue was out of date maps. If the unit had been a Go there would have been a free upgrade. So by e-mail I asked why owners of the Rider did not get this. The reply showed that they had not even read the e-mail. So I sent another, to cut a long story short. I was asked for proof of purchase, advised of a 20% discount on maps purchased by the end of Dec 06 (this was in Jan 07) they did this twice. Eventually I was told as my unit was a Rider it did not qualify. I told them from the start that it was a Rider. Then I sent a letter as this had taken far too long. All I got was an e-mail trying to justify what had happened and not answering my questions in the letter.

To be honist I've just given up on them as TomTom service in my opinion just whants to mess around untill you give up, and in my case thats what has happened.

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