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robbooth
Lifetime Member
Joined: Jul 18, 2006
Posts: 162
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 Posted: Wed Mar 23, 2011 2:19 am Post subject: |
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| Error 1001? - Have you tried the complete battery discharge method listed as mentioned in this thread? - worked for me! |
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graeme_symington
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Joined: Mar 26, 2006
Posts: 54
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| Posted: Wed Mar 23, 2011 10:31 am Post subject: |
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| Many thanks for that link, am running battery down as im typing. Fingers crossed. |
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graeme_symington
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Joined: Mar 26, 2006
Posts: 54
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| Posted: Wed Mar 23, 2011 11:50 am Post subject: |
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My great response from tomtom support
I understand that you received error 1001 while trying to access LIVE services on your TomTom GO 940 device.
Please be assured that we will try our best to assist you and provide the correct information.
I am sorry to hear that you have experienced error 1001 when trying to access LIVE services on your LIVE device.
This is an issue that we are aware of and urgently working to resolve. You may be able to access LIVE services later as it is an intermittent server issue.
Our technical team is working diligently to resolve the issue and provide a suitable resolution. This being a technical issue, a specific time frame can not be given. |
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franb
Banned
Joined: Aug 10, 2007
Posts: 244
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| Posted: Wed Mar 23, 2011 12:27 pm Post subject: |
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| graeme_symington wrote: | My great response from tomtom support
I understand that you received error 1001 while trying to access LIVE services on your TomTom GO 940 device.
Please be assured that we will try our best to assist you and provide the correct information.
I am sorry to hear that you have experienced error 1001 when trying to access LIVE services on your LIVE device.
This is an issue that we are aware of and urgently working to resolve. You may be able to access LIVE services later as it is an intermittent server issue.
Our technical team is working diligently to resolve the issue and provide a suitable resolution. This being a technical issue, a specific time frame can not be given. |
So at least they recognised the fault code as their server error, not your device. That's actually good news for you. just be patient.
Another thing is it seemed to be a dodgy sim card connection too as at least once you'd removed/refitted that at least you could get as far as "server error" |
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matthewj
Frequent Visitor
Joined: Apr 03, 2006
Posts: 751
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| Posted: Wed Mar 23, 2011 2:56 pm Post subject: |
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| graeme_symington wrote: | My great response from tomtom support
I understand that you received error 1001 while trying to access LIVE services on your TomTom GO 940 device.
Please be assured that we will try our best to assist you and provide the correct information.
I am sorry to hear that you have experienced error 1001 when trying to access LIVE services on your LIVE device.
This is an issue that we are aware of and urgently working to resolve. You may be able to access LIVE services later as it is an intermittent server issue.
Our technical team is working diligently to resolve the issue and provide a suitable resolution. This being a technical issue, a specific time frame can not be given. |
Be wary. Looks like a copy and paste job, and the "no time frame" is lovely as it stops you pestering them for some time. Given that it is not widespread, I'd want to know more about why this affects just you, and what aspect of the server it affects. |
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graeme_symington
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Joined: Mar 26, 2006
Posts: 54
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| Posted: Wed Mar 23, 2011 3:00 pm Post subject: |
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| yes exactly, i think its just the usual fob off tomtom do. trying the power down option as this seems to have resolved others with this fault. |
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graeme_symington
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Joined: Mar 26, 2006
Posts: 54
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| Posted: Thu Mar 24, 2011 6:06 pm Post subject: |
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All i can say is give that man a cigar, unless your a woman, in that case can i have your number. Seriously many thanks "robbooth" you have saved my bacon, and my TomTom.
Let the unit disipate all its power, left it over night. Drove 30 miles the next day, turned it on and there you go all working.
Many thanks to all who replied. |
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robbooth
Lifetime Member
Joined: Jul 18, 2006
Posts: 162
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| Posted: Thu Mar 24, 2011 6:18 pm Post subject: |
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No problem, I know how frustrating it can be owning a TT! 
Mine's a pint rather than cigar but just glad it got you sorted; The real thanks should go to Claude and Dave for providing the info in the original thread.
Rob |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Thu Mar 24, 2011 10:48 pm Post subject: |
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| I'm surprised nobody mentioned a clearflash as that has cured similar on mine previously. |
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graeme_symington
Occasional Visitor
Joined: Mar 26, 2006
Posts: 54
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| Posted: Thu Mar 24, 2011 11:05 pm Post subject: |
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| What is clear flash, i keep reading about this |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Thu Mar 24, 2011 11:13 pm Post subject: |
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| graeme_symington wrote: | | What is clear flash, i keep reading about this |
LOOK HERE |
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Guivre46
Frequent Visitor
Joined: Apr 14, 2010
Posts: 1262
Location: West London
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| Posted: Thu Mar 24, 2011 11:48 pm Post subject: |
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| graeme_symington wrote: | | What is clear flash, i keep reading about this |
It is the technical equivalent of a homeopathic remedy. Nobody is quite sure how it works, but just being downloaded at the same time as your device is connected to your computer seems to produce results.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri Mar 25, 2011 12:53 am Post subject: |
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graeme_symington
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Joined: Mar 26, 2006
Posts: 54
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| Posted: Fri Mar 25, 2011 9:46 am Post subject: |
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Dont believe it. Everything was fine yesterday, went out last night had no traffic bar. All this morning no tarffic bar.
Checked "staus&info-version-network", all four fields are populated, good. went to "my tomtom account" and i get a red screen "somthing wrong with SIM card" but this time its "error code 1008"
Surely this is TomTom's end. ANy ideas ??? |
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franb
Banned
Joined: Aug 10, 2007
Posts: 244
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| Posted: Fri Mar 25, 2011 10:19 am Post subject: |
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| 1008 is normally a temp glitch with their server. |
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