Tomtom 520 safety cameras not showing up

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

Can't get that far, the TT just sticks on the splash screen now.

Andy_P · Posted: Thu Jan 17, 2008 5:10 pm Post subject:

Have you TRIED plugging it into the USB cable?
Have a go...
(The USB connectivity is enabled in basic hardware. The TomTom program doesn't need to run.)

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

Sorry, yes. I can access the device directly from the PC. TT Home only partially works with it and standalone, the TT doesn't work at all.

But I can see all the files on it. What I would say now though is the camera files are not a major concern, as although I can see all the files on the TT, nothing else is working now.

Andy_P · Posted: Thu Jan 17, 2008 5:30 pm Post subject:

Right, we're winning.
Connect to the PC. Shut down Home if it tries to run
First, make a complete backup using Windows Explorer. See HERE for details. This is boring but vital in case you get into further difficulties.

Once that is done, I want you to delete ALL the loose FILES (NOT THE FOLDERS or any files inside folders) from the Tomtom (again using Explorer.

Once that is done, you should be able to re-launch Home and download/install the software again.

Here are the full instructions from TT:

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

Hi.

Already done that but tried it again. It gets me absolutely no where. This is becoming somewhat tiresome. What a flakey product. You should be able to hard reset the damn thing. Well, TT are gonna get a call.

Andy_P · Posted: Thu Jan 17, 2008 8:41 pm Post subject:

OK, do you not want to go any further here?
There has to be a reason why it isn't happening for you because that technique does work, but maybe TT can talk you through it better than we can in typing.

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

Don't get me wrong, I more than appreciate your help, but either I'm missing something or this is not working for my problem. I've tried it several times and it doesn't work. One thing I have noticed is a data.chk file and the comments next to it is fragmented? Probably nothing.

Forgetting the camera issue for a moment, all these new problems arose when I did a restore from my back I had taken when I first got the TT.
So, one must assume that this has lost or over written something.

This really is a poor state for TT to get themselves into. There should be no way you cannot just reset the device back to factory settings. By not having a simple solution like that, they have opened themselves up to all sorts of problems, and indeed that would seem to be the case as this "recovery process" seems well documented.

I've spoken to them 3 times yesterday, today I will not let them off the phone until it's resolved or they arrange for it to be repaired. I'll be giving the process one more go before I phone them.

Firstly I'd like to just get the TT working again, then I'll worry about Home and it continually downloading the same application file over and over.

Oldboy · Posted: Fri Jan 18, 2008 11:40 am Post subject:

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

Just an update.

Spoke to TT again, who suspect corruption. So they had me backup all the folders, format it, load the application then copy back the folders.

TT will now boot but after entering some of the preferences, it stops working at the speech setting and reboots itself, hanging again at the splash screen. Back with TT.

Sounds like a software issue somewhere. Maybe a corrupt file in one of the folders? Or maybe the app I'm downloading via HOME2.1 is the problem ( ie: maybe home is corrupting the update, certainly a possibility as all it wants to do is continually download the new app when I connect the TT. Looking at "items on my computer", I have 9 entries for the same app!!! ).

I have less problems with my PC! Infact I don't have problems with my PC ( that's gone and done it ).

Anyway, anymore suggests are welcome, in the meantime, we'll see what TT come up with.

Oldboy · Posted: Fri Jan 18, 2008 6:16 pm Post subject:

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

Tried, that, no help, but will keep and eye on it.

However, I think I have the problem?!

setting.dat

It shows as corrupted and although I delete it, as soon as I do another appears. Not sure what keeps generating it or why I cannot replace it with my backup version. But it would suggest this is the problem.

Any suggestions on getting rid of it? God knows how it survived the format, unless there is something else in the TT that does not get touched?

Oldboy · Posted: Fri Jan 18, 2008 8:26 pm Post subject:

The settings.dat File is created by the software, if it doesn't exist, every time the Device Boots, and holds your .... settings.

It's one of the Files that are reset when you use Return to Factory Settings. I think it holds data relating to non Map specific data.

Which program is showing it as corrupted?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

No program, as I have everything backed up now, I removed all files and folders, and replaced them with the backup I took shortly after getting the TT. It was while the settings.dat was being copied back that one already existed ( obviously recreated by the method you mentioned ) so when I chose replace, I got the error message about corruption.

I confirmed this by trying to read the file in notepad.

Oldboy · Posted: Sat Jan 19, 2008 4:04 pm Post subject:

dave_1963 · Occasional Visitor Joined: Jan 16, 2008 Posts: 16

I'll give that a go. With regards notepad, it could not open the file at all, say it was corrupt. I tried another .dat file and that opened up OK, although as you say, it's meaningless..

Formatting now, will report back. Shame TT don't reply as swiftly as you guys do.

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