| View previous topic :: View next topic |
| Author |
Message |
Eldar
Pocket GPS Moderator
![]()
Joined: Sep 24, 2004
Posts: 1294
Location: London
|
 Posted: Thu Feb 08, 2007 5:48 pm Post subject: |
 |
|
| Hemlock wrote: | | ....What should happen is to start a petition with thousands of names and the reason why. |
That's exactly the problem - you won't get "thousands of names" because these are isolated incidents when TT Customer Support seem to go spectacularly wrong. |
|
| Back to top |
|
 |
user10664
Occasional Visitor
![]()
Joined: Dec 25, 2004
Posts: 58
|
| Posted: Thu Feb 08, 2007 6:25 pm Post subject: |
|
|
| lets us all buy garmin from now on as i am not happy with my new map i just paid tomtom home for its crap |
|
| Back to top |
|
|
Hemlock
Regular Visitor
Joined: Nov 26, 2005
Posts: 110
Location: Northwich, Cheshire. UK
|
| Posted: Thu Feb 08, 2007 6:27 pm Post subject: |
|
|
| Eldar wrote: | | Hemlock wrote: | | ....What should happen is to start a petition with thousands of names and the reason why. |
That's exactly the problem - you won't get "thousands of names" because these are isolated incidents when TT Customer Support seem to go spectacularly wrong. |
Which is exactly my point, there have been enough ‘isolated incidents’ reported not only on this forum but others as well, to justify the action suggested in my previous reply. |
|
| Back to top |
|
|
user10664
Occasional Visitor
![]()
Joined: Dec 25, 2004
Posts: 58
|
| Posted: Thu Feb 08, 2007 6:28 pm Post subject: mr bungle |
|
|
if you are out there someware mr tomtom send mr bungle a new 910
as your service to him stinks
johnny h |
|
| Back to top |
|
|
Eldar
Pocket GPS Moderator
![]()
Joined: Sep 24, 2004
Posts: 1294
Location: London
|
| Posted: Thu Feb 08, 2007 6:38 pm Post subject: |
|
|
| Hemlock wrote: | | ....there have been enough ‘isolated incidents’ reported not only on this forum but others as well, to justify the action suggested in my previous reply. |
:-) what, thousands of them? OK, let's do a deal - you'll collect the list of names, contact information, DER numbers and what actually happened and I promise you to pass this information directly to the General Manager (Support) of TomTom. |
|
| Back to top |
|
|
Hemlock
Regular Visitor
Joined: Nov 26, 2005
Posts: 110
Location: Northwich, Cheshire. UK
|
| Posted: Thu Feb 08, 2007 6:47 pm Post subject: |
|
|
| Eldar wrote: | | Hemlock wrote: | | ....there have been enough ‘isolated incidents’ reported not only on this forum but others as well, to justify the action suggested in my previous reply. |
:-) what, thousands of them? OK, let's do a deal - you'll collect the list of names, contact information, DER numbers and what actually happened and I promise you to pass this information directly to the General Manager (Support) of TomTom. |
Sitting on hands is tantamount to getting the service you deserve.
A considered combined approach - when deserved – does more to resolve a matter than single piecemeal attempts have ever done, whatever the cause! |
|
| Back to top |
|
|
harley-noj
Regular Visitor
Joined: Mar 18, 2006
Posts: 86
Location: South Yorkshire
|
| Posted: Thu Feb 08, 2007 6:57 pm Post subject: |
|
|
Yet another unhappy TomTom customer (me). Had a problem tried to sort it with customer service via e-mail. Just got replies that showed that they hadn't even read the e-mail. Sent letter to TomTom just got nowhere.
So this is my 1st and last TomTom unit.
I've also got a Garmin their service is great, guess who will get my business next time! |
|
| Back to top |
|
|
Eldar
Pocket GPS Moderator
![]()
Joined: Sep 24, 2004
Posts: 1294
Location: London
|
| Posted: Thu Feb 08, 2007 7:05 pm Post subject: |
|
|
| harley-noj wrote: |
I've also got a Garmin their service is great, guess who will get my business next time! |
Yes, Garmin's CS seem to be much more consistent than TT's. What sort of problem did you have? |
|
| Back to top |
|
|
Hemlock
Regular Visitor
Joined: Nov 26, 2005
Posts: 110
Location: Northwich, Cheshire. UK
|
| Posted: Thu Feb 08, 2007 7:26 pm Post subject: |
|
|
| Eldar wrote: | | harley-noj wrote: |
I've also got a Garmin their service is great, guess who will get my business next time! |
Yes, Garmin's CS seem to be much more consistent than TT's. What sort of problem did you have? |
Well progress of sorts, an acceptance that there is a difference between the service of Tom Tom and a similar corporation.
And yes, it would not be the first time I have collected ‘lists of names, contact information’ etc, etc. whether it’s Tom Tom or Cystic Fibrosis the underlying principle is the same. To get something done these days takes courage and a lot of people! |
|
| Back to top |
|
|
Eldar
Pocket GPS Moderator
![]()
Joined: Sep 24, 2004
Posts: 1294
Location: London
|
| Posted: Thu Feb 08, 2007 7:45 pm Post subject: |
|
|
| Hemlock wrote: | | Eldar wrote: | | harley-noj wrote: |
I've also got a Garmin their service is great, guess who will get my business next time! |
Yes, Garmin's CS seem to be much more consistent than TT's. What sort of problem did you have? |
Well progress of sorts, an acceptance that there is a difference between the service of Tom Tom and a similar corporation. |
Errr.... Yes, and your point is what exactly? That TT should be able to provide a better service? I don't think that there can be any argument about that. And the way MrBungle is being treated is an absolute disgrace.
Now, can we see these "thousands of unhappy customers" please? |
|
| Back to top |
|
|
user10664
Occasional Visitor
![]()
Joined: Dec 25, 2004
Posts: 58
|
| Posted: Thu Feb 08, 2007 7:54 pm Post subject: |
|
|
| i will be getting a nuvi next time bye tomtom |
|
| Back to top |
|
|
Hemlock
Regular Visitor
Joined: Nov 26, 2005
Posts: 110
Location: Northwich, Cheshire. UK
|
| Posted: Thu Feb 08, 2007 8:15 pm Post subject: |
|
|
| Eldar wrote: | And the way MrBungle is being treated is an absolute disgrace.
Now, can we see these "thousands of unhappy customers" please? |
Yes, I think half of them have already passed through your hands on this particular forum over the last 12-18 months! |
|
| Back to top |
|
|
Eldar
Pocket GPS Moderator
![]()
Joined: Sep 24, 2004
Posts: 1294
Location: London
|
| Posted: Thu Feb 08, 2007 8:31 pm Post subject: |
|
|
| Hemlock wrote: | | Eldar wrote: | And the way MrBungle is being treated is an absolute disgrace.
Now, can we see these "thousands of unhappy customers" please? |
Yes, I think half of them have already passed through your hands on this particular forum over the last 12-18 months! |
How many do you think there were 500? 600? |
|
| Back to top |
|
|
Hemlock
Regular Visitor
Joined: Nov 26, 2005
Posts: 110
Location: Northwich, Cheshire. UK
|
| Posted: Thu Feb 08, 2007 8:35 pm Post subject: |
|
|
| Eldar wrote: |
How many do you think there were 500? 600? |
Could be! |
|
| Back to top |
|
|
Eldar
Pocket GPS Moderator
![]()
Joined: Sep 24, 2004
Posts: 1294
Location: London
|
| Posted: Thu Feb 08, 2007 8:45 pm Post subject: |
|
|
| Hemlock wrote: | | Eldar wrote: |
How many do you think there were 500? 600? |
Could be! |
You wouldn't be working as a special adviser to the government or our glorious labour party by any chance? Do you actually understand the difference between facts and fiction? |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
