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No V6 Upgade For PDA Users - Official Response From TomTom
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tradesman
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Location: manchester UK

PostPosted: Sun Aug 13, 2006 12:22 pm    Post subject: Reply with quote

eillo7 wrote:
Even if there is no V6, we still have V5 which works and works well (for most).

There's no need to throw it in the bin just because nothing newer or better is coming...you will have several years of good usage out of it before it becomes intolerably out of date. Wink


Several years will suit me, I bought the ipaq because at the end of the day I guess I'm a techno freak Wink
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mgibbs
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PostPosted: Sun Aug 13, 2006 12:25 pm    Post subject: Reply with quote

With the current cost of GPS hardware/software how long will it be before the majority of cars come with satnav as standard (no doubt running TomTom) leaving PND owners in the same situation as current PDA owners?
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emjaiuk
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PostPosted: Sun Aug 13, 2006 1:08 pm    Post subject: Reply with quote

Just in case there are any recent converts worrying about this, although I have the TTN5 upgrade bought and paid for I am still happily using TTN3 on a HP5550, which whilst not perfect, and what navigation system is, it does exactly what I want a navigation AID to do, both in the UK and Western Europe, with a POI warner system and adequate postcode coverage. I know it's not 100% upto date, but as long as it recalculates as quickly as it does when it makes a mistake, or I think I know better it's fine.

Having said that it's a shame that TomTom's customer relationship is so poor. I get the impression that they could give M*Soft a run for their money in terms of the clarity of their announcements and the level of customer service.

One of the main benefits of this forum should be clarification of issues like this thread. Speedcam and bedbug have posted what seems to be official TomTom statements implying that the past upgrade timetable for PDA's isn't going to be continued. Other people suggest that the upgrade is imminent. Surely, NDA's not withstanding it should be possible to clarify this.

What are the benefits to the members of the site owners relationship with TomTom?


Malcolm
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lbendlin
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PostPosted: Sun Aug 13, 2006 2:06 pm    Post subject: Reply with quote

emjaiuk wrote:
What are the benefits to the members of the site owners relationship with TomTom?


You lost me here. Can you please re-phrase, and try to use english?
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bedbug
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PostPosted: Sun Aug 13, 2006 3:19 pm    Post subject: Reply with quote

Forgive me for butting in, but certainly what I was referring to when I mentioned that sometimes the mods' input isn't of the utmost help is that what gets said seems to contradict what TT themselves say. I will say that it's a 'damned if you do, damned if you don't' situation.

TT imply (seldom do we get clarity) that we shouldn't raise our expectations, after which mods (can) state that more is actually happening but can't directly confirm anything. The result is a sense of bewilderment that could leave members of P-GPS-W feeling that the mods are more TT than P-GPS-W.

The problem for the mods is they are often heard to defend or support the TT line. Because of the nature of things, we don't experience the mods representing the wishes of TT's customers (us) to TT (which is inevitable, but unfortunate none-the-less). This leads to an imbalance.

Personally, I couldn't care less about software development - it's a bonus if it continues, but I invested in a product which I'm quite happy with; I believe it's foolish to invest in a software-based product based upon anything other than what the product can achieve on the day of purchase.

The biggest problem with the product (for me) is it's based upon a time-limited facility, the maps. TT have sold me (my choice!) traffic updates which by their nature are as near immediate as can be (let's not get into how successful that might be!), but based upon maps which (as far as I am concerned) are out of date.

As I'm currently finding, as a customer I'd be happy to pay a reasonable price to buy a map of the Canary Islands in support of a trip to be made within 7 days (and which would help cement my relationship with TT and their product); I'm somewhat frustrated that the best option I have is to pay well over £100 for that facility by buying the entire maps of Western Europe, which I can't presently buy from TT themselves no doubt because my purchase will immediately require more expense to upgrade with a forthcoming (hopefully - but who can be sure) update. TT see fit not to include the canary islands with the 'Iberia' release - I could stomach buying the entire territory for an island, but not an entire continent!

This isn't a PDA, Nav 5, or perhaps even a TT issue - it's a principle of the concept of GPS that a user needs to feel they can access a reliable and appropriate map for a reasonable fee, otherwise GPS fails to be a dependable tool.

For the size of company, TT have yet to grasp this, and IMHO, will continue to attract damaging criticism...

I might, of course, be completely wrong. Sustained market share will ultimately tell.
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Border_Collie
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PostPosted: Sun Aug 13, 2006 4:11 pm    Post subject: Reply with quote

What choices will I, and owners of, for example, Mio 168, A201, P350, P550 etc. have if TT stop supporting PDA's and we decide to upgrade our mapping?

1. Purchase a TT all in one, complete with maps and let our existing TT maps gather dust in the loft. Two units to carry everywhere.

2. Purchase Mio maps to go with our units. Existing TT maps would still have to gather dust of course. One unit to carry.

I know what my choice will be.
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emjaiuk
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PostPosted: Sun Aug 13, 2006 4:32 pm    Post subject: Reply with quote

lbendlin wrote:
emjaiuk wrote:
What are the benefits to the members of the site owners relationship with TomTom?


You lost me here. Can you please re-phrase, and try to use english?


As far as I was aware, I was using english, but I will re-phrase it.

The site owners have, quite rightly, developed a fairly close working arrangement with TomTom as representatives of PGPSW, which is primarily the forum. I would expect that in a normal course of events that this relationship would be used amongst other things act as a conduit, to feed members comments and concerns to TomTom, and most importantly, to in turn keep members informed as to TomTom's responses and attitudes. I would not expect you to disclose confidential issued to you under a NDA, but I certainly feel that better replies to members concerns could be possible.

I trust that this is clearer.


Malcolm
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julianbarker
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PostPosted: Mon Aug 14, 2006 12:04 am    Post subject: Reply with quote

Lost_Property wrote:
What choices will I, and owners of, for example, Mio 168, A201, P350, P550 etc. have if TT stop supporting PDA's and we decide to upgrade our mapping?

1. Purchase a TT all in one, complete with maps and let our existing TT maps gather dust in the loft. Two units to carry everywhere.

2. Purchase Mio maps to go with our units. Existing TT maps would still have to gather dust of course. One unit to carry.

I know what my choice will be.


When I bought my ONE I installed the Maps of Western Europe I got with my TTN5 upgrade. they are the same maps and can be activated using ttcode if you have a spare activation. The only thing that gathers dust is the GB map as the one that came wit hthe ONE is much more up to date.

If I had bought device made by another manufacturer I would be stuck with paying again to buy their maps instead of using the ones I already have.

Other advantages of the ONE are that it runs many times faster than TTN did on a PPC wit hthe asame speed of processore, no doubt due to the lack of OS overheads, and it is far less buggy. I used to have to reset my IPAQ all the time, but I have never had to reset my ONE. Nealry al lthe bugs i nthe bug list for TTN5 did not exist in the version of TT5 that came on my ONE and do not exist in the version of TT6.

As for carrying two devices, not necessarily. the ONE goes where the car does, my PDA goes where do. We are not joined at the hip, for example my car is sometimes driven by other people who now do not need me in the car to use my Satnav. In all, the ONE was £200 well spent.
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Border_Collie
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PostPosted: Mon Aug 14, 2006 12:33 am    Post subject: Reply with quote

Quote:
As for carrying two devices, not necessarily. the ONE goes where the car does, my PDA goes where do.


You don't leave your ONE in the car do you?

I always have my PDA with me for names, addresses etc., with or without the car.

I wouldn't leave the ONE (if I had one) in the car, so I would actually have to carry two devices.

I find the PDA with TT suits my circumstances. If TT support for PDA's stop, it will be good bye to TT when I need updated maps, because their updated maps would no longer be available.

My choices. Purchase a ONE, use my existing European maps, and carry two devices. I'd still have to pay for updated maps.

Or, purchase Mio maps, which would work perfectly in my P350. I could then use the maps, if I later purchased the 'latest' model Mio Pocket PC, and I'd still only have one device to carry.

But time will tell, we'll have to wait and see what TT's plans are.
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Quantum
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PostPosted: Mon Aug 14, 2006 5:27 pm    Post subject: Reply with quote

Buying an all-in-one is a non-starter.

I paid alot of money for my PDA for a reason; to do everything. So if no PDA support in TTN6, I'll lose my upgrade privilege, but I am switching to another brand.

The ONE would get swiped off the dashboard in the first week.
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lbendlin
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PostPosted: Mon Aug 14, 2006 5:38 pm    Post subject: Reply with quote

emjaiuk wrote:
The site owners have, quite rightly, developed a fairly close working arrangement with TomTom as representatives of PGPSW, which is primarily the forum.


Erm, no. The forum is only contributing about 20 % to our site traffic. And like other forums, it is the platform of a (vocal) minority, and TomTom (and all the other vendors) are very careful to weigh our (minority) issues against the things they want to do for the majority.

We (and all other forums) are struggling with TomTom and the other vendors on a daily basis. A "fairly close working arrangement" looks different, at least to me. YMMV.
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tradesman
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PostPosted: Mon Aug 14, 2006 5:59 pm    Post subject: SUPPORT FOR IPAQ Reply with quote

What's most annoying is when you visit this web site http://www.tomtom.com/gpsnavigation/

you get the impression hp and tom tom are in close harmony.
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Border_Collie
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PostPosted: Mon Aug 14, 2006 6:38 pm    Post subject: Reply with quote

Quote:
The forum is only contributing about 20 % to our site traffic.
Does this statement really give the true picture lbendlin?

The reason I ask is

1. Do I get counted only once if I visit both Home page and the Forum?

2. What percentage of your traffic are Forum members and what percentage of those contribute?

It could be that say 10% are members, half of which contribute 20% of the traffic.

3. Should we believe 80% of the site traffic could/would disagree with the 20% who do contribute.

Quote:
TomTom (and all the other vendors) are very careful to weigh our (minority) issues against the things they want to do for the majority.


I have no idea if TT representatives read the comments about their product in these or other forums, and if they do whether they really care or not, but if you add the 20% traffic of this site to the percentages of forum members on other sites, even taking in to account some people will be a member of more than one site, it paints a much bigger picture of how TT customers feel.

The one advantage I have over TT is, I have a good choice of alternatives, I and possibly thousands of others and TT could find us all choosing those alternatives. :P
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crazybones
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PostPosted: Mon Aug 14, 2006 6:40 pm    Post subject: Reply with quote

Quantum wrote:
Buying an all-in-one is a non-starter.

I paid alot of money for my PDA for a reason; to do everything. So if no PDA support in TTN6, I'll lose my upgrade privilege, but I am switching to another brand.

The ONE would get swiped off the dashboard in the first week.


I agree - my PDA has most of my life on it and I enjoy having everything in one place. Until we learn for definite that there is no TTN6, I am prepared to wait as TTN5 does what I need. However, don't throw away that old Tomtom disk, because if you do switch, it entitles you to upgrade pricing with at least one alternative provider Wink
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Quantum
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PostPosted: Mon Aug 14, 2006 7:08 pm    Post subject: Reply with quote

Hey thanks, crazybones. Does that alternate provider start with a 'Dest'?
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