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xke Occasional Visitor
Joined: Nov 07, 2006 Posts: 11
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Posted: Tue May 28, 2013 2:55 pm Post subject: Downloading Camera Updates |
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I have replaced my IPad 1 to an IPad mini but I cant download camera database I get message You are not subscribed for downloads and when I try to restore account I get too many devices linked.
I have renewed my subs earlier this month.
I have sent two emails last week via support but I have had no reply.
How do I cancel my subscribtion and get a refund and start again. |
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MaFt Pocket GPS Staff
Joined: Aug 31, 2005 Posts: 15258 Location: Bradford, West Yorkshire
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Posted: Tue May 28, 2013 4:24 pm Post subject: Re: Downloading Camera Updates |
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xke wrote: | I have replaced my IPad 1 to an IPad mini but I cant download camera database I get message You are not subscribed for downloads and when I try to restore account I get too many devices linked.
I have renewed my subs earlier this month.
I have sent two emails last week via support but I have had no reply.
How do I cancel my subscribtion and get a refund and start again. |
Hi,
I can't see any support tickets from your registered email address - did you get an auto-confirmation back saying the support request was received?
I have now removed all devices from your account (xke) so you will be able to log in with any devices that you need to use.
MaFt |
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xke Occasional Visitor
Joined: Nov 07, 2006 Posts: 11
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Posted: Tue May 28, 2013 8:03 pm Post subject: |
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Thanks done download but still getting message You are not subscribed for downloads ?
I never got auto-confirmation back saying the support request was received for either emails
Regards
Roy |
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MaFt Pocket GPS Staff
Joined: Aug 31, 2005 Posts: 15258 Location: Bradford, West Yorkshire
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Posted: Tue May 28, 2013 8:40 pm Post subject: |
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xke wrote: | Thanks done download but still getting message You are not subscribed for downloads ?
I never got auto-confirmation back saying the support request was received for either emails
Regards
Roy |
Yeah, I spotted this. I think you renewed at the same time as the server move so it got lost in the ether. We've confirmed your payment and it'll get added ASAP.
MaFt |
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