DO NOT BUY A NAVMAN

djmek · Regular Visitor Joined: Dec 23, 2004 Posts: 126

To be fair to Navman, when I called for the first time with a problem with my 510, The guy from Navman asked me to do a few simple instructions over the phone, with no result, he then said.... word for word here... I'm sorry that unit has a software problem, can you take it back to halfords and get another one, if there is a problem at halfords, get them to call me and ask for me personally.

I got mine in December, and was confused with some of the features, this forum and members helped greatly.
My 510 unit is Great, works perfect, in all conditions, (even in blizzard snow) the thing is, not to think that once you make changes in the settings, that you will never have to adjust them again, and it only takes seconds.

For someone to create a screen name against something that was faulty and never got the chance to use regardless of customer service seems very childish. If your address is on the latest maps (which some are not, granted) I would find it, and get there before any PDA with an added extra of SAT/NAV Twisted Evil

OR ? do we have a salesman for Garmin as a new member. Laughing

one example I posted a few months ago was finding the town of Aberlour in scotland, it just was'nt there at all, so i picked the next town closest, upon arriving in Aberlour, I noticed the Town welcome sign as "Charlestown of Aberlour".
This is the ONLY problem i have ever had with my 510.

Parts of my town, which are just being completed are not on the maps, this is acceptable because the roads are brand new, there not even on our new paper street maps yet.

I researched for about a month to find the best unit for my needs, the 510 won hands down. :D

garminNOTnavman1 · Occasional Visitor Joined: Apr 05, 2005 Posts: 4

Some fair comments made but at the end of the day, my point was I spent £399 on the 510 and it did have a software problem, but the support guy (and his manager) at NAVMAN was so rude and obnoxious both to me and the Halfords sales guy, it has put me off their company for life. I was suggesting people should be careful b4 buying a NAVMAN product knowing their support can be so bad.

It's good to hear djmek got some good support but I'm sure we've all been in a situation where a company or service provider has let us down in some way in the past!!! I guess this was my time.

BTW I'm not a salesman for Garmin, perhaps I should change my screen name though Confused

AlfieB · Posted: Wed Apr 06, 2005 7:56 pm Post subject:

Well it is a bit of a daft name isn't it Wink

but you've made your point Exclamation

Lets hope your new Garmin unit does everything you want it to Out of here

Best wishes

alfieB Thumbs Up

_________________
Why ask me ?, I'm lost!

Navman iCN630

Navman N60i

Navman Mio S505

Navman Mio Spirit 695 LM

Mio Spirit 7670 LM Truck

ShirleyTemple · Posted: Wed Apr 06, 2005 8:34 pm Post subject:

I would suggest that coming onto a forum entitled "Navman iCN 510" with a handle "garminNOTnavman1" is a bit like going onto a Harley Davidson forum with a handle "goldwingNOTharley1`".
_________________
Navman iCN 520

DreX · Occasional Visitor Joined: Feb 19, 2005 Posts: 32

If your Navman Had a software problem
then probably all you had to do was maybe Re-install the software
from the Cd onto the Memory card?????

As the Map data is supplied by Tele-atlas
then any navigation system that uses TELEATLAS data is Very likely to have the same problem

To be truthful, it doesnt matter whether you but a Teleatlas or Navteq
map base products, there are going to be Glitches, and Streets, towns missing somewhere in the country with either product

The Navman 510 gets Glowing Reviews from Many different reviewers
Garmin Products are far from Perfect....
As are Tom Tom, Medion
I have found Navman's Technical Department to be Extremely good
Unlike M*****

Kar98 · Posted: Thu Apr 07, 2005 12:22 am Post subject:

djmek · Regular Visitor Joined: Dec 23, 2004 Posts: 126

garminNOTnavman1,

I have'nt read anywhere that when you got a refusal to exchange or a refund on your 510, by navman, that they actually did take it back eventually, what happened in the end?
If you feel like PM me your street address and i'll see if I can find your address on my 510.

djmek · Regular Visitor Joined: Dec 23, 2004 Posts: 126

Continued, 8)
I did see you now have a GARMIN Que M5, so did Halfords take it back as good customer relations ?

btw if you do PM me your address, better include town and i'll PM you back with result.

I'm just curious, it will remain private.

bootruss · Regular Visitor Joined: Feb 17, 2005 Posts: 60

..I work in an aforementioned store and can only offer my personal experiences.As from October our store has sold approx.70 icn510s.
Not one has come back with a genuine hardware failure, plenty of user issues but nothing that could be attributed to a genuine fault. This compares extremely favourably to its competitors that we also sell. I've also found them to be reasonable with regards to customer support, once again in comparison to its rivals.

Scruge · Posted: Sat Apr 30, 2005 4:40 am Post subject:

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