Getting a response from Fortuna....how?

[japester36]

I've been trying to contact Fortuna Tech Support for assistance with my locked up ClipOn but have received no response for the last 15 days. I am looking to use the warranty to get it fixed.

I have been using their 'service' email address from the website as it seems the only way to contact them. Despite 3 emails, I have heard nothing so I wonder if I am going wrong and their is a better way to contact them or should I just be patient.....

Any advice or email addresses gratefully received.

Thanks
John
_________________
John P.
Kaiser WM6 & TT6 with TomTom Wirelss GPS II
iPAQ hx4700, Holux GM-210, TomTom Wireless GPS, (TTN1, TTN2, TTN3), TTN5, Maps of GB, Maps of Western Europe, Maps of USA, Traffic.

[Privateer]

Hi John,

Have you tried the retailer who sold you the Clip-On?

Have you removed the battery and left the unit for a period of time (try 10 minutes, then 1 hour, etc) before using it again?

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

[japester36]

Hi Robert,

I rather thought that having had it since 1st Oct 2004 that I should be checking with the manufacturer but I will contact the retailer.

I have been trying the battery out for progressively longer times it still didn't lock or offer SPP Bluetooth Slave after 24 hours. The advise here seemed to suggest this after much reading on the forum. However, I've just put the battery back in after 4 days out so maybe it will get a lock.

I've just deleted the next paragraph as my ClipOn is sat on the window sill beaming Blue-Green-Orange LEDs at me!

IT'S WORKING and paired straight away with my iPaq hx4700. I'll try it with my SP3i & MPx220 later.

I'm one happy guy, thanks for nudging me to try it one more time. :D

Cheers
John
_________________
John P.
Kaiser WM6 & TT6 with TomTom Wirelss GPS II
iPAQ hx4700, Holux GM-210, TomTom Wireless GPS, (TTN1, TTN2, TTN3), TTN5, Maps of GB, Maps of Western Europe, Maps of USA, Traffic.

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