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perthroad
Occasional Visitor
Joined: Aug 12, 2016
Posts: 19
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 Posted: Sun Mar 20, 2022 9:36 pm Post subject: Maps Disappeared GO 5000 |
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Evening,
Updating my GO 5000 tonight and the maps disappeared! Tried everything on the "chat thing" nothing.
I've lost Traffic, Speed Cameras and Maps. It says download a map or buy a new one!!
So the thing is not working!
Any advice gratefully received.
ATVB
Alan Mac |
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perthroad
Occasional Visitor
Joined: Aug 12, 2016
Posts: 19
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| Posted: Mon Mar 21, 2022 9:44 pm Post subject: Re: Maps Disappeared GO 5000 |
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| perthroad wrote: | Evening,
Updating my GO 5000 tonight and the maps disappeared! Tried everything on the "chat thing" nothing.
I've lost Traffic, Speed Cameras and Maps. It says download a map or buy a new one!!
So the thing is not working!
Any advice gratefully received.
ATVB
Alan Mac |
Tried the Tom Tom Fix and it doesn't work. I've searched everywhere for a technical support phone number, no joy. I thought, I bought it from Halfords so I rang them for a Support Number. They struggled but fair play, they came back with a phone number. It don't work either! After a lot of Robot stuff, I eventually got a message, would i like to e mail a support member of staff? yes please. They came back to say they would be in touch. No way of working out what e mail address I sent this request to. Its like Secret Squirrel.
Was looking at the new Tom Toms, they seem to not need a Computer. I need the live traffic and was lost without it today. The My Drive seems more difficult than Tom Tom Home? Will keep you posted. |
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Kremmen
Pocket GPS Verifier
Joined: Mar 03, 2006
Posts: 7129
Location: Reading
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| Posted: Tue Mar 22, 2022 5:36 am Post subject: |
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When I was researching TomTom last year I noted that some support staff frequent their user forum so worth posting on there.
What put me off TT at that time was the number of posts asking for their account to be reactivated.
My understanding was that the SatNav became dumb if your account for any reason fails.
_________________
DashCam:
Viofo A119 V3 |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10643
Location: Suffolk, UK
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| Posted: Tue Mar 22, 2022 7:56 am Post subject: Re: Maps Disappeared GO 5000 |
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| perthroad wrote: | | They struggled but fair play, they came back with a phone number. It don't work either! |
TT Support used to be contacted on 02079 490 134. I don't know if it is still active.
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1140 |
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perthroad
Occasional Visitor
Joined: Aug 12, 2016
Posts: 19
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| Posted: Tue Mar 22, 2022 11:09 am Post subject: |
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| Kremmen wrote: | When I was researching TomTom last year I noted that some support staff frequent their user forum so worth posting on there.
What put me off TT at that time was the number of posts asking for their account to be reactivated.
My understanding was that the SatNav became dumb if your account for any reason fails. |
Thanks for the reply |
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perthroad
Occasional Visitor
Joined: Aug 12, 2016
Posts: 19
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| Posted: Tue Mar 22, 2022 5:49 pm Post subject: |
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Thanks for all the replies and help offered. I tried the phone number disconnected. I was waiting for an e mail back from TT so i took your advice & posted on the Forum.
I got replies and they have e mailed me with some Maps.
I have just downloaded them and everything seems to have come back including My Places, so happy days & thanks once again all!
ATVB
Alan |
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