CamerAlert on Android 9

nuvi255 · Posted: Thu Feb 03, 2022 1:12 pm Post subject: CamerAlert on Android 9

I have CamerAlert on a phone which has the Android 9 operating system. Over the past few weeks I have not received the 'Take care' message when logging into the app. I have tried to manually download the database but am still on 19.125(47874).
Could you please tell me if this version of Android is now no longer supported.
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Garmin Drive 40
CamerAlert for Android

Kremmen · Posted: Thu Feb 03, 2022 1:46 pm Post subject:

CA hasn't be changed in years and should still work under Android 9.

Has to be a phone issue. Check your login credentials.
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DashCam:
Viofo A119 V3

nuvi255 · Posted: Thu Feb 03, 2022 1:56 pm Post subject:

I have checked that my device is connected to my account and that I have an internet connection. Could you please suggest any further measures that I could take.
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Garmin Drive 40
CamerAlert for Android

Kremmen · Posted: Thu Feb 03, 2022 2:33 pm Post subject:

Not off hand, wait for MaFt to spot this and check your details.

In the meantime, I've just got my old HTC One out of storage, Android 9, and it's updated without issue.

In the 'Manage cameras' screen does it show your username and when the subscription expires?
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DashCam:
Viofo A119 V3

nuvi255 · Posted: Thu Feb 03, 2022 4:38 pm Post subject:

Yes it does.
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Garmin Drive 40
CamerAlert for Android

MaFt · Posted: Fri Feb 04, 2022 3:45 pm Post subject:

Even without the 'take care' message you should be able to manually update the database.

If it doesn't give the 'take care' alert then that generally means that it's not able to connect to the server. Are you able to browser the PGPSW n the phone?

MaFt

nuvi255 · Posted: Fri Feb 04, 2022 3:57 pm Post subject:

Yes I can browse to the website. I have manually downloaded the database but it still shows the same version.
At the moment my phone is showing -
Server 19.125 (47820)
Device 19.125 (47874)
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Garmin Drive 40
CamerAlert for Android

MaFt · Posted: Fri Feb 04, 2022 4:02 pm Post subject:

That's odd.. I would suggest clearing the app's cache and data and reload it (you may need to reconnect your account).

MaFt

nuvi255 · Posted: Fri Feb 04, 2022 4:14 pm Post subject:

I will try that.
That worked. Thanks for that.
_________________
Garmin Drive 40
CamerAlert for Android

MaFt · Posted: Mon Feb 07, 2022 12:28 pm Post subject:

Good to hear! Thanks for letting us know.

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