GE - Server outage - ransomware

BigJohnD · Posted: Fri Jul 24, 2020 10:14 am Post subject: GE - Server outage - ransomware

I tried to check for updates this morning using GE, but keep getting "Server outage" errors.

Meanwhile, I see Garmin hit by outages after ransomware attack.

BAVC10 · Lifetime Member Joined: Dec 20, 2005 Posts: 756

Interesting. I tried to connect to GE yesterday but couldn't check for updates - this morning there was at least an orange warning banner appearing with the message of server outage.
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DriveLuxe 51 LMT D - Firmware 6.80
Previously owned: DriveLuxe 50 LMT-D, NuviCam LMT-D, Nuvi 3598 LMT-D, Nuvi 3490LMT, 3790T, 1690, 765, 760, 660, 610, 360, 310, 300 and Streetpilot i3

Kremmen · Posted: Sun Jul 26, 2020 2:13 pm Post subject:

Looks like Garmin have indeed been ransomware hacked.

Garmin Fit server out
Garmin Air, or whatever pilots use, out
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Viofo A119 V3

MichaelCahill · Regular Visitor Joined: May 23, 2008 Posts: 132

GE appears to be working again.

It seems that they have either found a work-round the problem or, maybe, paid the, reportedly, $10-million ransom.

Kremmen · Posted: Mon Jul 27, 2020 6:11 am Post subject:

You would hope these days that good offline backups are regularly taken.

It does make me wonder why some critical companies don't have airgap systems.
My old company had critical systems that you could only access from the office. To access other areas you needed a company laptop suitably setup with secret ID's. No ID, no access.
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DashCam:
Viofo A119 V3

BigJohnD · Posted: Mon Jul 27, 2020 8:12 pm Post subject:

Repairs under way...
BBC News - Garmin begins recovery from ransomware attack
https://www.bbc.co.uk/news/technology-53553576

M8TJT · Posted: Tue Jul 28, 2020 8:54 am Post subject:

PhilHornby · Posted: Tue Jul 28, 2020 4:10 pm Post subject:

Kremmen · Posted: Tue Jul 28, 2020 6:03 pm Post subject:

At home I backup my data separately from my full ssd backups so hopefully ......
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DashCam:
Viofo A119 V3

BigJohnD · Posted: Tue Jul 28, 2020 7:25 pm Post subject:

Update: https://www.techradar.com/uk/news/garmin-down-why-the-outage-is-it-to-do-with-ransomware-and-what-can-you-do?region-switch=1595960206

BigJohnD · Posted: Wed Jul 29, 2020 11:00 am Post subject:

Looks like Garmin is up and running again.

There are suspicions they shelled out a huge sum to Evil Corp to get the un-encryption key.

Garmin obtains decryption key after ransomware attack

Garmin ‘pays hackers $10m'
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Garmin Nuvi 2548LMT-D
Mio C320 Western Europe

Kremmen · Posted: Wed Jul 29, 2020 11:13 am Post subject:

So they will get hacked again
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DashCam:
Viofo A119 V3

PhilHornby

I sent them a support email on 13/8/20. I got an automated acknowledgement, but nothing since.

If you login to my.garmin.com and click the "Support" link (which takes you to https://www.garmin.com/en-GB/us/support/ ), you (eventually) get a web page that says:-

"404 - You seem to be lost"

It's supposed to "Access and manage your correspondence with Product Support." Sad

I suppose I'd better ring 'em up.

Kremmen · Posted: Mon Aug 24, 2020 12:06 pm Post subject:

When you do, tell tham that Smartlink is pants and come next June they need to push Inrix through it and dump viaMichelin Smile

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DashCam:
Viofo A119 V3

pcaouolte · Posted: Mon Aug 24, 2020 12:23 pm Post subject:

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