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Posted: Thu Mar 21, 2019 8:48 pm Post subject: TomTom Live Traffic
Can anyone give a bit of advise.
My Live traffic is not working on my go 940 my subscription is valid until 20/10/19 when I check via live services - my services and this is confirmed when I look at my orders on the website but traffic is not working all I get is the warning yellow triangle on the traffic bar, first noticed last week and still not working today.
When I try to access traffic I get the warning message of an error on TomTom server with error code 1506. _________________ Malcolm
A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
Had the same problem three months ago on my 750 Live with nine months subscription left. TT blamed the SIM and everything else but refused to do anything.
Joined: Mar 03, 2006 Posts: 7158 Location: Reading
Posted: Sat Mar 23, 2019 5:33 am Post subject:
The link takes me to this:
Quote:
TomTom Traffic or LIVE Services isn't working
Click here to see which products/categories this applies to.
In some cases you may not be able to activate LIVE Services. The traffic bar stays grey.
Note: If you see an error message displayed on your device, please write it down, as you may need this information later if contacting Customer Care.
How to solve this depends on the type of navigation device you have. Select your device type from the list below:
GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400, Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, GO 520 Wi-Fi, GO 620 Wi-Fi, Rider 500, Rider 550, GO 5200 Wi-Fi, GO 6200 Wi-Fi, GO PROFESSIONAL, VIA 53
GO LIVE 1000 series, GO LIVE 800 series, Via LIVE series, PRO 5150 TRUCK LIVE, Blue&Me TomTom 2 LIVE, Mazda Navigation System NB1 LIVE, Sony XNV LIVE, TomTom Connect
Finally got round to sorting the problem the other day.
Quite simple I did a system reset and re entered all my settings except my username and password and now the traffic works
Without re entering my username and password the Sat Nav has retained these details and my live service expiry date of 20th October.
Been out on a few trips and the traffic now may even connect faster than before.
I ask myself was this as a result of the last firmware update, have noticed now though that via Tom Tom home I cannot use the operate my device feature as it now says it is unsupported but no great problem there. _________________ Malcolm
A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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