Live services down?

[pete1336]

My live services (traffic) has suddely stopped working, my subscription is still well in date, dont why its happened, been down for a few days. Anyone else?

[arfurdent]

still rocking for me

[Bunty1948]

Working fine up here in North Yorkshire.

[pete1336]

Thanks both for your replies. My HD traffic for my Renault carminat live suddenly stopped working about a week ago. I have a current subscription which is well in date so was a bit perplexed when it suddenly just stopped working about a week ago.
I went to the tomtom customer support page and having selected my product (ie the carminat live) I was given the option of submitting an email. This I duly did describing the problem. I got a reasonably quick reply but strangely the tech asked me to quote him my cars VIN, which I thought a tad strange. Never the less I provided it and am waiting a further reply. On closer inspection of the email they sent me I see its actually sent from Renault connected services and not Tomtom at all. It appears tomtom have sub contracted their support out. Anyone confirm this?

[pete1336]

Situation resolved, it turned out that the SIM card had become inactive. Why, I've no idea. Quick phone call to tomtom services themselves resolved the problem quickly.

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