Europe DEM file on a Garmin Nuvii 3598LMTD

Metblackrat · Regular Visitor Joined: Mar 18, 2006 Posts: 73

Had an update from Garmin today...

"Thank you for contacting Garmin Europe.

I am happy to help with your query.

Your case has been investigated locally in our European offices, and has since been shared with our US department to resolve the issue.

Unfortunately, the solution has not been found yet, and you will be notified as soon as a solution is found.

Apologies for the inconvenience and thank you for your continued patience.

If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support"

So they haven't got a clue either.

Kremmen · Posted: Thu Sep 29, 2016 6:51 pm Post subject:

What happened to

"Here is a link to the latest DEM file for your device"

Instructions ~

Garmin support, even from my couple of calls a few years ago, are on another planet.
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Metblackrat · Regular Visitor Joined: Mar 18, 2006 Posts: 73

I'm surprised I haven't been told to switch it off, wait for 5 minutes and switch it back on again. That seems to be the extent of most technical support these days.

sussamb · Posted: Thu Sep 29, 2016 8:22 pm Post subject:

Did you not get the file from lillyelse then?
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Metblackrat · Regular Visitor Joined: Mar 18, 2006 Posts: 73

sussamb · Posted: Thu Sep 29, 2016 10:04 pm Post subject:

Agreed. Just checking your issue been sorted Very Happy

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lillyelse

Checking maps already installed on the device you come to an entry called;

"Basemap", and this is referenced as;

"Worldwide Autoroute DEM Basemap, NR 5.01" dated 08 / 2011 "courtesy of National Oceanic and Atmospheric Adminstration / National Ocean Service 2011"

Tried the NOAA / NOS website and discovered it was Garmin who embeds this file under licence. Can anyone interested take this further?

Just wonder if this has anything to do with the disappearance of the Europe DEM files from Garmin devices that use it?

sussamb · Posted: Fri Sep 30, 2016 12:21 pm Post subject:

No. Pretty much every Garmin, even their fitness devices, come with the basemap. Your GPS or satnav will default to that if no other map is loaded/selected for the area you're in.
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CDK · Posted: Fri Sep 30, 2016 2:31 pm Post subject:

sussamb · Posted: Fri Sep 30, 2016 2:37 pm Post subject:

CDK · Posted: Fri Sep 30, 2016 3:27 pm Post subject:

[quote="sussamb"]

lillyelse

So, what IS the difference betwen the deleted Europe DEM file and the Basemap DEM file NR 5.01 that's in every Garmin device?

sussamb · Posted: Fri Sep 30, 2016 6:42 pm Post subject:

Ooops

Didn't read your post correctly and missed the DEM map, just read basemap!

If it's the DEM map then that's what is required.

And to clarify, the basemap is on every device, the DEM file only in a few that use/need the DEM map.
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M8TJT · Posted: Fri Sep 30, 2016 6:50 pm Post subject:

Can the devices that don't come with the DEM display (2569) it if you bung it on your device?

sussamb · Posted: Fri Sep 30, 2016 7:17 pm Post subject:

No

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