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hoolahoops
Lifetime Member
Joined: Aug 07, 2007
Posts: 49
Location: Milton Keynes
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 Posted: Tue Apr 19, 2016 8:47 am Post subject: |
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My live subscription ended not long after the service resumed after the disruption. I've not used my TT950 since then as I only use it on my commute for traffic.
I happened to get my TT out this morning and noticed that traffic was working (no yellow triangle on the RHS of the screen). I checked the status of my subs and noticed that traffic now runs out on 14 July (was 14 Apr) so they have added 3 months without me asking.
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Kev
TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G |
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justbrowsing
Frequent Visitor
Joined: Nov 10, 2011
Posts: 679
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| Posted: Tue Apr 19, 2016 9:15 am Post subject: |
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| hoolahoops wrote: | My live subscription ended not long after the service resumed after the disruption. I've not used my TT950 since then as I only use it on my commute for traffic.
I happened to get my TT out this morning and noticed that traffic was working (no yellow triangle on the RHS of the screen). I checked the status of my subs and noticed that traffic now runs out on 14 July (was 14 Apr) so they have added 3 months without me asking. |
That's good to know; so it seems that they are now or have, finally rolled out this automatic 3 months extension to all Live subscribers even those who didn't contact TT directly. |
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BodgerBaz
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Joined: Jun 12, 2005
Posts: 368
Location: Mörsdorf, Germany
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| Posted: Tue Apr 19, 2016 11:50 am Post subject: |
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| justbrowsing wrote: |
That's good to know; so it seems that they are now or have, finally rolled out this automatic 3 months extension to all Live subscribers even those who didn't contact TT directly. |
Not so I'm afraid. My device still shows its original end date :-( |
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hoolahoops
Lifetime Member
Joined: Aug 07, 2007
Posts: 49
Location: Milton Keynes
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| Posted: Tue Apr 19, 2016 2:54 pm Post subject: |
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The problem is I don't know when they applied the additional 3 months. Could have been last week or last night. I assume they have quite a few accounts to update - perhaps they are working in batches through it? I would like to credit TT with some intelligence but I can't bring myself to do that.
Perhaps you should give it a couple of days and then email them/raise a ticket to say other users who have not requested an extension are having 3 months added?
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Kev
TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G |
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entwood
Regular Visitor
Joined: Jul 31, 2005
Posts: 117
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| Posted: Tue Apr 19, 2016 7:30 pm Post subject: |
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| somehow ended up in completely the wrong thead ! sorry |
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justbrowsing
Frequent Visitor
Joined: Nov 10, 2011
Posts: 679
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| Posted: Tue Apr 19, 2016 7:51 pm Post subject: |
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| entwood wrote: | | somehow ended up in completely the wrong thead ! sorry |
"Turn around when possible"  |
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