Live services On older devices

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

In case you are wonder it has been dead since Wednesday - Post on TomTom Forums
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J.

Guivre46 · Posted: Sun Mar 27, 2016 10:11 pm Post subject:

I don't know what is happening with TT. I have two current Home2 devices, and whilst I can log into Home, I cannot log into my account in Support, or get into their forum.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

If I had to guess they did some work on backend servers and/or network routing and it broke something and no-one available knows how to put it back to working.

I do wonder if it is related to something Vodaphone or Vodaphone's network related
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J.

arfurdent · Regular Visitor Joined: Mar 05, 2006 Posts: 116

SNAFU again

dhn · Posted: Mon Mar 28, 2016 10:38 am Post subject:

I have no problem getting into TomTom's Discussion forum right now. Using Chrome here.
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David

Mally1957 · Posted: Mon Mar 28, 2016 9:28 pm Post subject:

I presume everyone is getting a status of connecting.
On my 940 this is accessed via status & information, version information, network.

I do get the traffic bar appearing for 1-2 seconds occasionally but then disappears.
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

i have the same issue on an XL Live.
after speaking with their CS (now there's a joke) i was told to do a complete hard re set, then later in the day recieved this email from them:

Dear Mr xxx

I cannot offer you an immediate suitable solution for this challenge. I found out after the phone call that this is an ongoing issue in our system that we've only just logged a ticket for. I have sent your question to our 2nd line technical department.

I hope to have an answer for you as soon as possible, please bear with us while we find a solution for your query.

With Kind Regards

Mike F

The TomTom Customer Care Team

incidentally my friend who has a GO510 that connects to traffic thru his smartphone has had no issues with traffic this weekend.

arfurdent · Regular Visitor Joined: Mar 05, 2006 Posts: 116

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

gasman40 · Posted: Tue Mar 29, 2016 3:03 pm Post subject:

have just renewed Live Services ( discounted) today after a short break. Traffic working when used through Home but nothing when used stand alone. Needed for an important journey on Thursday, Thank goodness that Go on Android traffic appears to work!!!

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

they are a joke. i reported the issue a full 2 days after my system went down and still the person in CS knew nothing about it being an issue.
a ticket (whatever that means, has only just been raised so who knows how long till its back up and running.

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

FINALLY they've actually FOUND there IS a problem (with Vodafone)

"Update: Together with our service provider we've found the root cause for this issue and we're working hard to solve it as soon as possible. I'll keep you posted"

hoolahoops · Posted: Tue Mar 29, 2016 5:09 pm Post subject:

My subscription runs out in 9 days. I might start to use Google maps for traffic which is the only reason I use my TT nowadays for 90%+ of my journeys.
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Kev

TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G

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