Traffic problems after Version 5.20 update

sussamb · Posted: Fri Jan 15, 2016 8:44 am Post subject:

Well this gets weirder. I've just realised (haven't used it much since the update to 5.20) that although my cable works fine traffic is no longer working, at least last night it was grayed out.

Not sure whether this was simply a glitch last night but will test again later today. If it's still not working I'm going to have to revert to 5.10 also Twisted Evil

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Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

That's the problem! The cable is fine (my first thought) but no traffic using 5.20.

sussamb · Posted: Fri Jan 15, 2016 10:06 am Post subject:

Yet others report that their nuvi says the cable isn't compatible Confused

but I don't get that issue Wink

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Kremmen · Posted: Fri Jan 15, 2016 10:10 am Post subject:

Fortunately my 2597 is just a test unit now. When I plugged it into the car the traffic page had the tick in the top box and the message was 'waiting for traffic' or something like that, so I assumed it would eventually pick it up.

Car in the garage so not always the best place to get a traffic signal. Normally, as soon as I drive out of the garage traffic kicks in within seconds.

I would go out and test it again but it's cold out there and I'm a softie.
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Kremmen · Posted: Fri Jan 15, 2016 12:20 pm Post subject:

Braved the cold.....

2597 on 5.20 looks broken as well. TA cable recognised and after a short while it does show 'receiving traffic' and Inrix$ is identified as the provider. Then it stops and says 'looking for update', then goes back to 'receiving' and so the loop continues.

Looking into the Garmin unit traffic app, 'no incidents' reported.

2599, perfectly OK.
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sussamb · Posted: Fri Jan 15, 2016 3:38 pm Post subject:

Reverted to 5.10 and all well again Very Happy

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keenrw · Occasional Visitor Joined: Mar 02, 2007 Posts: 35

No traffic after the latest update too ..mines a Garmin 2598 I think , glad to see I'm not the only one .

sussamb · Posted: Tue Jan 19, 2016 3:00 pm Post subject:

Garmin have accepted there is an issue so I suspect we'll see 5.30 quite quickly Wink

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Chigman · Occasional Visitor Joined: Feb 14, 2005 Posts: 48

3598 and traffic working fine after latest update. Very Happy

sussamb · Posted: Thu Jan 21, 2016 10:06 pm Post subject:

5.30 just been issued

http://www8.garmin.com/support/download_details.jsp?id=5949

Change History

Changes made from version 5.20 to 5.30:
◦Fixed an issue that prevented some traffic cables from being recognized.
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topref · Posted: Thu Jan 21, 2016 10:46 pm Post subject:

I am running a 2699 with software version 8.20 and it also tells me that my charging cable isn't compatible. Most people on here are talking about the 5.2 version and the new 5.3 update but what about the 8.2? I have just connected the unit to my mac but it tells me I am up to date. What is the fix for me?

sussamb · Posted: Thu Jan 21, 2016 11:13 pm Post subject:

I expect there'll be a 8.30 for your model series shortly.
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Kremmen · Posted: Fri Jan 22, 2016 7:45 am Post subject:

Just for reference, my 2599 is perfectly OK on 8.20. I was out yesterday and it was receiving correct traffic reports.
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M8TJT · Posted: Fri Jan 22, 2016 10:06 am Post subject:

CDK · Posted: Fri Jan 22, 2016 1:48 pm Post subject:

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