TomTom iPhone App and PGPSW Mobile POI Website Error

PaulB2005

Bit of a weird one this. Happens if the TT app is already running or not

When using the PGPSW Mobile POI website and sending a selected location to TomTom I sometimes get the following error in the TT app when it should show the route summary....

This causes the app to freeze and I have to manually kill it off. Once I reopen the app the location is there on my Navigate To..., Recent Destination list and I can navigate to it with no problem....

Examples:

Household Waste Recycling Centre, Gateshead, Springwell Road
Shell, Grindon, Broadway SS
National Trust, Penshaw Monument

I'll add others as I find them. There have been 4 or 5 over the last 2 weeks or so, but can't remember which ones... Not sure if this is iOS 8.3 or TT 1.20 build related problem as I hadn't used the PGPSW Mobile POI site for a while since the beginning of the year...

MaFt · Posted: Thu May 21, 2015 10:29 am Post subject:

I wonder if this is when they're not on a road and the app simply can't route to it?

MaFt

Privateer · Posted: Thu May 21, 2015 12:52 pm Post subject:

Hi Paul,

Using:
iOS 8.3
TomTom app 1.19.3 (i.e. not the current version)

I'm near Oxford and could only find the first one, i.e.

[Gateshead] Commnity | Household Waste Recycling Centre

Are you using nearby POIs or do you enter a new address to find a POI in an area rather than what is currently near you?

When I entered "Gateshead" in the "Enter new address or place" box and then selected Community category and sub-category I got "Gateshead, Springwell Rd". Which I managed to navigate to using TomTom app without crashing.

If you want me to test any more then please list them Town, Category, sub-category, POI and I'll try again

PaulB2005 · Posted: Thu May 21, 2015 5:21 pm Post subject:

PaulB2005 · Posted: Thu May 21, 2015 5:26 pm Post subject:

@Privateer - I suspect it is a new issue to 1.20. I keep a copy of the previous TT app for a few days but sadly deleted it the day before I found this issue....

EDIT:
Looks like I've managed to recover a copy of 1.19.3 from my backup drive - thanks to Recuva.

Can anyone guide me on how to restore to this version and test without messing up my iPhone, app settings and HD Traffic sub

Privateer · Posted: Fri May 22, 2015 10:55 am Post subject:

Hi Paul,

I'm sorry, I don't know how to restore the old version of TomTom. Whilst I try to keep my iPhone backed up, so far (touch wood) I've not needed to restore fully or partially.

I do have an unrelated question about TomTom 1.20. As you know iOS 8.3 has stopped us using iFile software (such as DiskAid/iMazing) to add third party POIs: Are you now able to add third party POIs to the TomTom 1.20 iPhone app and if so is that done by TomTom's new version of MyDrive, or is MyDrive only for PNDs?

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

MaFt · Posted: Mon May 25, 2015 10:03 am Post subject:

I doubt MyDrive would have access to the files on an iPhone. I suspect the only way, if TomTom added the option, would be to transfer the files via iTunes.

UsuallyLost

Privateer · Posted: Sat Aug 01, 2015 6:05 pm Post subject:

Hi Paul,

A few months ago I had problems with TomTom traffic and I was forced to use another email address for Traffic to work again. However my subscription to TomTom traffic has now expired so I upgraded the TomTom App and changed my email address (within TomTom) back to my normal one and bought another year's subscription of Traffic .

I'm currently up-to-date, using:
iOS 8.4
TomTom app 1.20

Since upgrading to TomTom 1.20 I have also had the occasional problem When using the PGPSW Mobile POI website and sending a selected location to TomTom. I also occasionally get it when using another APP to send a selected location to TomTom, it is the same message, i.e.:

As with your findings, this causes the app to freeze and I too have to manually shut it down. Once I reopen the app, the location is there on my Navigate To..., Recent Destination list and I can navigate to it with no problem.

I think that this is an annoying bug in TomTom 1.20, whether it's worth reporting to them however is doubtful as TomTom will probably stop the ability to pass locations to the APP - so it's probably best to put up with occasionally stopping and restarting the TomTom APP.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

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