Device Registration

walkerx · Posted: Fri Jun 06, 2014 8:21 pm Post subject: Device Registration

Well on checking mydashboard my 2598 LMT-D is asking me to register now, I thought this was done via Garmin Express

If I choose to 'register now' it then tells me to use GE to register it, but where in GE do you do that as thought it was automatic

Kremmen · Posted: Sat Jun 07, 2014 5:22 am Post subject:

I can't remember how I did mine.
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DashCam:
Viofo A119 V3

BigJohnD · Posted: Sat Jun 07, 2014 9:25 am Post subject:

https://my.garmin.com/

You'll need to login/register.

sussamb · Posted: Sat Jun 07, 2014 10:38 am Post subject:

That link will just return you to Express. To register delete your device from Express then reassociate it, you're asked at that point if you wish to register it.

walkerx · Posted: Sat Jun 07, 2014 12:23 pm Post subject:

Done that 3 times and still same

also when click on tracker settings I get and error for this device, but my 2390 shows fine and so does the 3598 i've returned

reyn · Occasional Visitor Joined: Dec 31, 2003 Posts: 24

Just about to post exactly the same question, saw the answer so I deleted the device from Express and re-associated it making sure I used the same email I used to sign into myGarmin and now it shows up, thank you.

sussamb · Posted: Sat Jun 07, 2014 7:43 pm Post subject:

walkerx · Posted: Sat Jun 07, 2014 11:50 pm Post subject:

On my dashboard go to registered devices

Click on details for device then link for tracker details

On my 2390 and the 3598 it gives further info, but for 2598 iit throws up an error.

sussamb · Posted: Sun Jun 08, 2014 8:19 am Post subject:

Only get device details showing in myDashboard if I connect a device Confused

Only place I can see any 'Details' for devices is in the myProducts tab. Then can't see anything about tracker details.

walkerx · Posted: Sun Jun 08, 2014 4:43 pm Post subject:

on garmin website when logged in on the home section i've clicked 'my registered devices' which takes you to the 'myProducts' tab

on here I see my devices, with only the 2598 LMT-D showing as 'register now' as per the following image

if i choose 'register now' it tells me to use Garmin Express

if i click 'detail's it shows the following

Product details for your device are:
Product name: nüvi® 2598LMT-D
Serial number: xxxxxx
Unit Id: xxxxxx
Tracker ID: xxxxxx

Then 'tracker settings' and if click on it, you get the following message

sussamb · Posted: Sun Jun 08, 2014 5:17 pm Post subject:

Well that's interesting ... I get something like your screen shot but just have Details alongside my 4 devices. No Tracker Settings.

What does it show on the devices where it does work?

walkerx · Posted: Sun Jun 08, 2014 5:33 pm Post subject:

Just gives the following

Tracking Setup

Nickname xxxxxx

This nickname is for your display in your account only; it will not change the nickname on your device display.

sussamb · Posted: Sun Jun 08, 2014 5:39 pm Post subject:

Strange. Wonder why you get that and I don't. No idea what it could be from that info. Another Garmin mystery :-)

walkerx · Posted: Tue Jun 10, 2014 10:54 am Post subject:

Well Halfords contacted Garmin for me regarding the issues I was experiencing in relation to the registration and the traffic information

They have managed to register the device to my account and Garmin advised that the incorrect information being received for traffic was because the device was not classed as registered on my account.

will see how this now works and that it doesn't think I have a super fast car that can travel 12 miles in 5 minutes Smile

i've also noticed that Garmin have classed the 2598 as purchased on my original purchase date for my 3598 even though halfords fully refunded me for it then charged me for the 2598

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