Confused - VIA and MyDrive

bazzza · Posted: Fri Jan 17, 2014 1:56 pm Post subject: Confused - VIA and MyDrive

I have a Go 520 and a Via 135. The "Go" is no problem, I service it through "TT Home". The "Via" is a different matter. It appears that I have to service it through "My Drive (Connect?)" but I'm getting confused with "My TomTom" and "Get Started".
I may have an associated problem in that when I plug in the "Via" to the USB the computer does not seem to recognise it as a "Device with Removable Storage" but "My Drive" opens up and starts to download a 13 minute + update. This runs to 99% and hangs with the TT showing "Updating do not disconnect". It has now done this 3 times but my data download record doesn't show that it has downloaded anything. If I plug in my "Via" it starts to download the 13 minute 45sec update but "My Drive" tells me that my device is not supported by "My Drive" and I should download "Home". My brain hurts! Confused

_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

dhn · Posted: Fri Jan 17, 2014 4:23 pm Post subject:

Your Go 520 requires Home but the Via needs MyDrive. Further, your Via does not show as a removable drive in My Computer since the user has no access to the file system on the device. It should appear as a network connection, though.

Finally, make sure you use a different email address for the Via than you use with the Go 520 and Home.
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David

bazzza · Posted: Fri Jan 17, 2014 7:24 pm Post subject: Confused

Thanks David I'll look at that.
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Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

bazzza · Posted: Fri Jan 17, 2014 10:55 pm Post subject: confused

I am now totally at a loss. I uninstalled "My Drive" and reinstalled it. I tried logging in using a combination of 3 email addresses and 2 passwords. Nothing worked; it just kept telling me that the email address was already in use and to use another email address. I haven't got another. It then further confused me by telling me to link it to another device but when I tried that it told me I couldn't. When I hover over the TT icon on the bottom tray it says "My Drive Connect. Busy....... Do not disconnect your device". When I click on it a small dialog box opens showing "Via 135 busy. Do not disconnect your device. 99% done." When I click on My Drive in that dialog box, the My Drive log-in page (with the picture of the open road) opens up and the whole rigmarole starts again. I just want to cancel the whole thing and start again but I have run out of email addresses.
My Via has been connected now for about 45 minutes and still shows "Updating" and the My Drive dialog box shows "Via 135 busy. Do not disconnect your device. 99% done." Question

_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

dhn · Posted: Fri Jan 17, 2014 11:21 pm Post subject:

Sadly, MyDrive acts up that way sometime. I suspect if you just leave it connected overnight, it'll show completed in the morning.

Also, see here:
http://discussions.tomtom.com/t5/GO-800-1000-2000-Via-Start-20/FAQ-MyDrive-troubleshooting-tips-PC-Windows/td-p/442918
_________________
David

bazzza · Posted: Sat Jan 18, 2014 9:58 pm Post subject: Confused

Hi David, I have to admit I was sceptical about leaving it on all night especially as I have a monthly download limit of 5 GB + £2 per GB over that but you were absolutely correct. By morning it said "Your device is up to date you can disconnect" and my data download level was not excessive. The only problem now is that when I open "MyDrive" it says "There are 2 new items available, please connect your Via 135". I wonder how long this is going to go on. TT need to simplify this.
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

M8TJT · Posted: Sat Jan 18, 2014 10:11 pm Post subject:

Or tell people wtf they are doing/updating

bazzza · Posted: Sat Jan 18, 2014 11:28 pm Post subject: Confused

Can't disagree with that.
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

johnm52 · Occasional Visitor Joined: Sep 11, 2005 Posts: 31

bazzza · Posted: Thu Jan 23, 2014 10:15 pm Post subject: Confused

I think you are probably right John. I shall leave it some time before I plug in again. Thanks for your help.
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

johnm52 · Occasional Visitor Joined: Sep 11, 2005 Posts: 31

I would suggest that you can connect whenever you choose now to download the map update if you wish.
John

bazzza · Posted: Thu Feb 20, 2014 11:52 am Post subject: Confused

Thanks for the nod John
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

Pocketgps · Posted: Fri Feb 21, 2014 1:50 am Post subject:

I have had many of the problems above using MyDrive Rolling Eyes

Have now found that if I turn ON and plug my Start 25 into my pc I can just use the web address

http://169.254.255.1/pcmi/?locale=en_gb

to load items onto it or remove them from the device(updating PGPSW Safety Cams etc), however this will not update the device with updates from TT.

Hope this may be of some help to others.

bazzza · Posted: Sun Mar 02, 2014 3:49 pm Post subject: Speedcam updates via MYDRIVE

I initially installed the PGPSW speed cameras some time ago and I have just tried to update them. No problem until I clicked on "Install". I then got the message "The zipped file contains files that cannot be used with your device. You must remove the incompatible files and try again" There is no indication of which files it is referring to so how can I remove them? Can anyone help me?
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Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

Oldboy · Posted: Sun Mar 02, 2014 7:22 pm Post subject:

There are 2 versions for the TT devices.

Make sure that you download the TomTom (MyTomTom Zip) version.

The files the message refers to are the 3 Text Files and an HTML File, that are in every other download.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1140

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