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Via 1535TM (Canada) won't connect to Mac on My TomTom

 
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iainkirk
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Joined: Jan 14, 2006
Posts: 31

PostPosted: Mon Dec 16, 2013 4:07 pm    Post subject: Via 1535TM (Canada) won't connect to Mac on My TomTom Reply with quote

Has ANYONE got the definitive solution to this?

There are lots of 'try this, try that' discussions, on t'internet, but there must be a correct solution.

I'm using OSX 10.9 Mavericks and the Via 1535TM was a bargain $120 from Canadian Tire to replace my elderly 920...
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Mon Dec 16, 2013 5:15 pm    Post subject: Reply with quote

Anything here help?

http://discussions.tomtom.com/t5/GO-800-1000-2000-Via-Start-20/FAQ-MyDrive-troubleshooting-tips-Mac/td-p/443022
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Mon Dec 16, 2013 5:43 pm    Post subject: Reply with quote

I found something else that may relate. Posted by a staff person from TomTom on the discussions forum there:

Quote:
Hi all,

It seems that there's a workaround for this issue:

Exit MyDrive Connect
• Go to the System preferences and select network
• Connect the device
• A pop up stating a new interface has been added should appear: press OK
• Click Apply (bottom right). An interface with the name TomTom or TomTom (device name) and green icon to indicate that the device is connected should show on the left.
• Start MyDrive Connect again: it will show the device as being connected (orange dot and Self-assigned IP address is OK!!!)

In some cases the pop up will not appear. In this case:
• System preferences -- Network
• Click Apply
• Click the "+" (bottom left)
• Under Interfaces choose TomTom -- Create
Some customer also reported the network interface is created, but no IP address is assigned and the dot stays red.
• Click on TomTOm on the left
• Select Manually in Configure IPv4 and enter:
- IP Address: 169.254.255.2
- Subnet mask: 255.255.255.252
• Click Apply

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David
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iainkirk
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Joined: Jan 14, 2006
Posts: 31

PostPosted: Tue Dec 17, 2013 5:11 am    Post subject: Reply with quote

Thanks for the tips.

However, in typical USB-device fashion, it *just* started working all on its own when I plugged it in this evening after work.

It must have wanted a trip out first....
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