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940 Live Failure
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nigelmuskett
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Joined: Aug 17, 2006
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PostPosted: Mon Jul 15, 2013 6:49 pm    Post subject: 940 Live Failure Reply with quote

My 940 Live had the system files and Europe map on the internal drive and North America on a SD Micro card. While updating last week it failed resulting in the green screen alternatively flashing the two drive pictures. Linking to the pc resulted in a message from tt home to say it was corrupt and tt home closed down.

I think the internal drive has failed as I have gone as far as reformatting but am unable to get a working unit. I have managed to get a working copy onto a 8gig SD Micro card which was taken from an initial windows save when first bought and updated via home.

This has now given me a working sat nav again except for live services. on the screen there is a symbol in the left-hand corner which looks like an antenna??? On the network page of status and information there is no information regarding the sim mcc/mnc, sim id, imei and model. All are blank and status is not connected.

I can not remember if they are blank until connected or should be there all the time. Have I missed something?

Any suggestions?
Nigel M.
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dhn
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Location: Toronto CANADA

PostPosted: Mon Jul 15, 2013 7:49 pm    Post subject: Reply with quote

The info should NOT be blank on the connections screen.

Call CS:

United Kingdom
0845 161 0009
or 020 7387 5444
Monday-Friday:
9:00am to 5:30pm BST
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David
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nigelmuskett
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PostPosted: Mon Jul 15, 2013 9:15 pm    Post subject: Reply with quote

David

Thanks for replying. Who are you suggesting calling?

Nigel M.
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dhn
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PostPosted: Mon Jul 15, 2013 9:30 pm    Post subject: Reply with quote

CS=Customer Service.
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Andy_P
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PostPosted: Mon Jul 15, 2013 10:19 pm    Post subject: Reply with quote

Hmm... they may not help for a GO940? Too old now? Although they may help for an ongoing LIVE Services subscription.

I've certainly had the "blank info screen" before on my Go940 and it's working ok now, but I had a LONG period when it wasn't getting any reception.

IIRC, it was a Navcore update that prompted it back into life.

I am also in the same situation where the internal memory has failed and it is now running on an SD card fine (but that's on a different unit (Go720), which is not a LIVE model)
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MrT
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PostPosted: Tue Jul 16, 2013 8:20 am    Post subject: Reply with quote

Possible battery failure? When the battery starts to fail, even when connected to the car charger, it will disable the mobile data and give that crossed out antenna (umbrella on its side) icon.
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MrT
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PostPosted: Thu Jul 18, 2013 11:02 am    Post subject: Reply with quote

I changed my battery this week and my mobile disappearing and the odd reboot have gone away.

A bit surprised by having to change the battery as this was a replacement under warranty from TT only about a year ago. A moment of worry on changing the battery as it didn't initially work but the first battery was DOA.
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Andy_P
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PostPosted: Fri Jul 19, 2013 4:56 pm    Post subject: Reply with quote

@MrT... Interested to know if you managed to find a battery with the 5-pin connector, or did you have to re-use the one off the dead battery?
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MrT
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PostPosted: Sat Jul 20, 2013 12:20 pm    Post subject: Reply with quote

Just bought it from Amazon, a direct replacement although physically very slightly smaller.
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Andy_P
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PostPosted: Sun Jul 21, 2013 11:01 pm    Post subject: Reply with quote

Thanks.
I'm in the market for one myself, but had read a lot of forum replies in the past saying they came with three-pin connectors (like the ones for older models).
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Mally1957
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PostPosted: Mon Jul 22, 2013 6:29 pm    Post subject: Reply with quote

Quote:
Just bought it from Amazon, a direct replacement although physically very slightly smaller.


I am starting to have the same failures occurring, I have watched the you tube video on replacing the battery which looks simple enough.
It did show using a tool to remove the two front side covers did this tool come supplied with the battery, if not what did you use instead.

Thanks for any kelp
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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Andy_P
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PostPosted: Tue Jul 23, 2013 3:24 am    Post subject: Reply with quote

Strong thumbnails will do (and they're non-scratch too).
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Mally1957
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PostPosted: Tue Jul 23, 2013 3:52 pm    Post subject: Reply with quote

Quote:
Strong thumbnails will do (and they're non-scratch too).


Thanks for that Andy, I have strong thumbnails Wink
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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MaFt
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PostPosted: Tue Jul 23, 2013 4:23 pm    Post subject: Reply with quote

Andy_P wrote:
Strong thumbnails will do (and they're non-scratch too).


Or some 0.5mm (or 0.6mm or 0.7mm) Dunlop Tortex guitar picks which you can get from most music shops...

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Andy_P
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PostPosted: Wed Jul 24, 2013 11:46 pm    Post subject: Reply with quote

MaFt wrote:

Or some 0.5mm (or 0.6mm or 0.7mm) Dunlop Tortex guitar picks which you can get from most music shops...


That's a damn good idea!

There are so many DIY jobs where a a "British Standard thumbnail" is just perfect, e.g. for removing blobs of paint without scratching the surface underneath. But you end up wearing your nails out if you've got a lot to do.
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