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superref_63
Occasional Visitor
Joined: Feb 27, 2006
Posts: 31
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 Posted: Mon Mar 18, 2013 8:58 am Post subject: Tom Tom Live Services - experiancing technical difficulties |
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Hi
I'm in the UK
I have a tom tom with live services and since last Thursday I have had nothing
I get a message saying
"we're currently experiancing technical difficulties - please try again soon"
Error 148
Anyone one else got this? |
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jonbaker12345
Regular Visitor
Joined: Jan 19, 2011
Posts: 115
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| Posted: Mon Mar 18, 2013 9:14 am Post subject: |
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Yes. I'm using a Go 550 Live and I've had no HD Traffic or Live Services since Friday. Also getting the Error Code 148 on my device.
No explanation on the Tomtom website, and no reply to an email to TomTom support (although I understand they don't work on a weekend!).
That are several threads running about this problem on TomTom's own forum. No response from any TT employee on the forum.  |
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AliOnHols
Pocket GPS Verifier
Joined: Oct 15, 2008
Posts: 1941
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superref_63
Occasional Visitor
Joined: Feb 27, 2006
Posts: 31
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| Posted: Mon Mar 18, 2013 10:47 am Post subject: |
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this just posted on Tom Tom forum
TOMTOM CONFIRM THEY HAVE A TECHNICAL ISSUE
Hi from TomTom Customer Support. Thanks for your call today regarding the problems with receiving HD Traffic on your TomTom Product..
We are experiencing issues with our Live Services in some markets and our Engineers are working hard to resolve this urgently..
I do apologise for the inconvenience caused and I have logged your case for you..
Once I have more information available, I will follow up with you directly to make sure everything gets back on line and address time lost..
Thanks again for using TomTom Customer support, please don't hesitate to contact me with any further queries by replying to this email or by using the response link at the base of this email..
With Kind Regards.
The TomTom Customer Care Team |
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gazza70
Regular Visitor
Joined: Feb 28, 2006
Posts: 129
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| Posted: Mon Mar 18, 2013 10:57 am Post subject: |
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| the usual rubbish from tomtom |
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spook51
Lifetime Member
Joined: Mar 26, 2004
Posts: 548
Location: East Midlands
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| Posted: Mon Mar 18, 2013 1:23 pm Post subject: |
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| gazza70 wrote: | | the usual rubbish from tomtom |
What do you want them to say when there are technical problems? At least this time they've admitted it. |
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matthewj
Frequent Visitor
Joined: Apr 03, 2006
Posts: 751
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| Posted: Tue Mar 19, 2013 3:27 pm Post subject: |
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| That explains why I couldn't use it for most of yesterday. I bet they don't extend accounts automatically. |
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superref_63
Occasional Visitor
Joined: Feb 27, 2006
Posts: 31
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| Posted: Tue Mar 19, 2013 3:28 pm Post subject: |
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| still cant use mine |
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jonbaker12345
Regular Visitor
Joined: Jan 19, 2011
Posts: 115
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| Posted: Tue Mar 19, 2013 5:26 pm Post subject: |
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HD Traffic not working this morning for my commute to work, but just checked it and it's now working again on my 550.
I've had a reply to an email I sent to TT CS, which just acknowledged they had a problem, but no mention of extending subscriptions by a few days (as has happened previously). |
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theripper
Pocket GPS Verifier
Joined: Feb 07, 2006
Posts: 581
Location: Medway Towns, Kent
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| Posted: Tue Mar 19, 2013 8:11 pm Post subject: |
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| My 950 live started working again about 2.30 this afternoon! |
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