Lost live services on my 540 for the last two days!

gluey

Hi All,
On my 540 live iam unable to get the live services working the last two days.

Network shows connected and even formatted unit and reloaded a backup from when unit was out the box. i then allowed the updates until iam on latest and i accepts my login info.
Services show still in date (as they are).

I know the 540 had this problem before but can't get it to work today.
TT website is a joke even trying to submit a question these days.

Anyone any ideas what to try next?
Kev

technik · Posted: Thu Feb 07, 2013 7:12 pm Post subject:

Did you try a hard reset?
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gluey · Posted: Thu Feb 07, 2013 7:22 pm Post subject:

Hi,
Yeah did a reset by holding down button until drum roll, no change.
Also Clearflash tool,no change.
then reset factory settings, no change.
Then full format and copy a backup i did when unit was brand new then updates, no change.
Unit reports network okay but just get the spinning wheel before giving up trying to connect.

MRCC · Regular Visitor Joined: Apr 06, 2008 Posts: 82

Hi Gluey

I have the same problem - no traffic yesterday or today. Mine is also a 540 Live. I'm still running Navcore v8.371 as it was unbearably slow to receive the traffic download when i last tried a v9. I'm wondering if they have now changed something with the traffic and now it won't work on older Navcores. What are you running?

The Live Weather works so it can definitely connect to Live services. It says my traffic subscription is still valid too.

Graeme2812 · Posted: Thu Feb 07, 2013 10:15 pm Post subject:

I'm in the same position. I contacted Customer care today and their reply was;

"As I explained on the phone, we are currently experiencing some issues with LIVE services on certain devices. I have logged your case in our system as somebody who is affected by these connectivity issues. We are investigating into it further, as soon as we have a solution we will inform you.

I apologise for any inconvenience that this is causing you in the meantime and thank you for your patience while we work to find a solution."

Guess it's just a waiting game. For me all other live services are working, weather, search etc.[/i]
_________________
Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

gluey · Posted: Thu Feb 07, 2013 11:16 pm Post subject:

Thanks all for the replies.
Why can't TT give out this information to their customers via the web home page?
Would save alot of hassle and support calls.

Ps Iam on the latest version of 9.465

MRCC · Regular Visitor Joined: Apr 06, 2008 Posts: 82

I've just logged a ticket with TT support. I'm sure they'll tell me the same as Graeme2812 but it might help keep the pressure on them...

I

MRCC · Regular Visitor Joined: Apr 06, 2008 Posts: 82

gluey · Posted: Fri Feb 08, 2013 12:06 am Post subject:

Look at the mess TT are causing,
http://discussions.tomtom.com/t5/LIVE-Services-HD-Traffic-and/Live-traffic-not-working/td-p/433194/highlight/false

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

This is of course linked to the other hot thread - the larger horizon that the devices are being asked to download. They are capable of handling it, but the cellular contract is not. Unfortunately the only solution is that they reduce the range again.

(The cellular contract is the only option that makes sense, but is not proven, nor is it denied.)

spook51 · Posted: Fri Feb 08, 2013 5:53 pm Post subject:

FUBAR in Derbyshire with my 940 on a short test run today prior to a drive to the Midlands and back (snow permitting) on Sunday.

technik · Posted: Fri Feb 08, 2013 7:03 pm Post subject:

This afternoon HD Traffic is not working for me now.
It was ok this morning, and this is first time I have had no traffic issue for a long time.
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GO 620, Tomtom Android EU,
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MRCC · Regular Visitor Joined: Apr 06, 2008 Posts: 82

rwbaldwin · Occasional Visitor Joined: Dec 24, 2012 Posts: 55

I have a TomTom One v1. The traffic is via an external O2 GPRS connection. Whenever the Live services go down it keeps on running, so I suspect that the problem may be carrier related.

emjaiuk · Posted: Sat Feb 09, 2013 12:44 am Post subject:

Result of phone call about 3:00 pm today:-

Discussion Thread
Response Via Email (Thomas C. (UK)) 08/02/2013 03.27 PM
DearXXXXXX,

The reference number for your query is XXXXXXXXXXXXXX.

Hello, it’s XXXXXX here from the TomTom Customer Support Team. Thank you for your phone call earlier today. I am pleased that we have managed to resolve the rebooting issue with one of your TomTom devices.

As mentioned, my Second Line Technical Team have informed me that it is currently an issue with our servers and I have myself received a few calls regarding the same issue today. They have assured me that it is something which they are currently working hard to resolve. It may be an intermittent issue so it is definitely worth trying again later.

I do hope that the Services are back up and running again soon and I am sorry for any inconvenience which has been caused.

Please do let me know once the HD Traffic is back up and running again. If you should have any more questions or require further assistance in the mean time, let me know by replying to this email and I can always give you a call back.

I look forward to hearing from you.

With Kind Regards

XXXXXXXX

The TomTom Customer Care Team
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