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malcolmwebb Occasional Visitor
Joined: Dec 02, 2012 Posts: 6
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Posted: Mon Dec 03, 2012 5:41 pm Post subject: Download problem |
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Have downloaded app from Google Play to Android phone system 4. Unable to access Manage Cameras screenshot to register device with user account. Maps active device menu button exits application any ideas please. Have tried uninstalling an reinstalling app without success. |
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253 Lifetime Member
Joined: Mar 05, 2007 Posts: 1058 Location: The green bit between the M40, M4 and M25.
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Posted: Mon Dec 03, 2012 10:13 pm Post subject: |
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Just a shot in the dark, but are you connected to the internet via wifi or the phones data connection.
Bob _________________ Triumph Tbird 1700. And now a Bonnie T100. |
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malcolmwebb Occasional Visitor
Joined: Dec 02, 2012 Posts: 6
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Posted: Mon Dec 03, 2012 10:52 pm Post subject: hi bob |
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tried both but thanks for asking |
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MaFt Pocket GPS Staff
Joined: Aug 31, 2005 Posts: 15154 Location: Bradford, West Yorkshire
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Posted: Mon Dec 03, 2012 11:37 pm Post subject: |
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When you restart the app are you prompted to submit a crashlog to us?
MaFt |
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malcolmwebb Occasional Visitor
Joined: Dec 02, 2012 Posts: 6
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Posted: Tue Dec 04, 2012 8:09 am Post subject: reply |
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no never seen that |
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253 Lifetime Member
Joined: Mar 05, 2007 Posts: 1058 Location: The green bit between the M40, M4 and M25.
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Posted: Tue Dec 04, 2012 10:18 am Post subject: |
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OK, another shot
When you uninstall, do use Application Manager in the Settings.
If so, 1st Force Stop, then clear data, then uninstall. Then download fresh from Play.
That's me finished I'm afraid. Good luck though. _________________ Triumph Tbird 1700. And now a Bonnie T100. |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Dec 04, 2012 10:33 am Post subject: |
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What device and Android version? _________________ Darren Griffin |
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malcolmwebb Occasional Visitor
Joined: Dec 02, 2012 Posts: 6
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Posted: Tue Dec 04, 2012 8:05 pm Post subject: android version reply |
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hi have reloaded app today via link from this web site after deleating and clearing data in app manager as suggested for previous app. the androd is a star w0071 1 ghz android 4.0 ics2+3 g.stll no manage cameras screenshot |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Dec 04, 2012 8:08 pm Post subject: |
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Never heard of that device, is it a phone or a tablet?
And, I'm not clear what you mean when you say 'stll no manage cameras screenshot'? I presume you mean there is no 'Manage Cameras' option when you press the menu button?
Are you able to take a picture of the device with CamerAlert running and send it to me? darren AT pocketgpsworld.com _________________ Darren Griffin |
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253 Lifetime Member
Joined: Mar 05, 2007 Posts: 1058 Location: The green bit between the M40, M4 and M25.
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Posted: Tue Dec 04, 2012 8:52 pm Post subject: |
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Hi Darren, did a Google, does come up as an Android phone. May be USA as all prices were in dollars. _________________ Triumph Tbird 1700. And now a Bonnie T100. |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Dec 04, 2012 8:53 pm Post subject: |
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Thanks, more likely Chinese, but need to understand what the issue is, far from clear at the moment. _________________ Darren Griffin |
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malcolmwebb Occasional Visitor
Joined: Dec 02, 2012 Posts: 6
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Posted: Tue Dec 04, 2012 9:21 pm Post subject: |
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HI THE DEVICE IS AN ANDROID PHONE PURCHASED THROUGH AMAZON MADE IN CHINA.ITS LISTED AS A STAR W007 3 AND HALF INCH ICE CREAM SANDWICH 4.0 IF YOU WISH TO CHECK THE SPECIFICATIONS ONLINE.THE APP DOWNLOADED DOES NOT GIVE THE MANAGE CAMERAS OPTION ,I HAVE TODAY HAD THE FREE VERSION RUNNING FINE ON THE DEVICE BUT OBVIOUSLY CANNOT UPDATE TO MY USER ACCOUNT WITHOUT ACCESS TO THE LINK . I SHALL EMAIL YOU PHOTS AS REQUESTED |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Dec 04, 2012 9:38 pm Post subject: |
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OK, I can see the phone here. An iPhone clone design by the looks of it.
The old style was physical menu buttons (right in the image below) and the new format with Android 4 is 'soft' buttons that appear at the bottom of the actual display (left in the image below).
Do you see either of these on your phone? If not then unfortunately there isn't a lot we can do if the phone is not conforming to Android standards.
_________________ Darren Griffin |
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malcolmwebb Occasional Visitor
Joined: Dec 02, 2012 Posts: 6
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Posted: Tue Dec 04, 2012 10:57 pm Post subject: |
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no do not have either of those darren looks like i will not be able complete the download on this device thanks for all your efforts.could you please cancel my renewal and refund my subscription. many thanks |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Dec 04, 2012 10:59 pm Post subject: |
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You'll have to log a support ticket in regards to any possible refund. You cancel the renewal via your PayPal account.
If you can't access a Menu button they you're going to have issues with many many apps. _________________ Darren Griffin |
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