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skippy1969 Occasional Visitor
Joined: Feb 28, 2006 Posts: 23 Location: Herts. England
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Posted: Mon Sep 24, 2012 6:24 pm Post subject: start 60 advice screen |
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Please can somebody stop me from throwing my start 60 out of the window.
Every time i turn it on or go to put a new address into it, i get a screen come up on the device saying :-
"PLEASES NOTE:
there may be a free new map waiting for you. to download the map, connect your navigation device to your computer."
the map version on the device is Europe v895.4452, release date 7/2012
someone please help me get rid of this message
Thanks _________________ Tom Tom GO720
App 8.302
Western & Central Europe v860.3101 |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Mon Sep 24, 2012 7:16 pm Post subject: |
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Erm, this probably won't help, but you could try connecting to Home and accepting any MapShare updates it offers when you go to "update my device". _________________ "Settling in nicely" ;-) |
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skippy1969 Occasional Visitor
Joined: Feb 28, 2006 Posts: 23 Location: Herts. England
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Posted: Tue Sep 25, 2012 5:22 am Post subject: |
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Andy_P wrote: | Erm, this probably won't help, but you could try connecting to Home and accepting any MapShare updates it offers when you go to "update my device". |
Hi Andy
i already do accept mapshare
Thanks
Skippy _________________ Tom Tom GO720
App 8.302
Western & Central Europe v860.3101 |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Tue Sep 25, 2012 10:12 am Post subject: |
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OK, another long shot....
It's presumably got some sort of "flag" saying the map version is wrong.
What if you use Home to remove the map from the device (using "Manage my Device" on page 2), disconnect - so you get the "No maps" warning, and then put it back again?
If you don't have an up-to-date backup already, make sure you do one (using Windows Explorer not Home) of the whole thing before you start.
Instructions are in our FAQs at the top of this forum section. _________________ "Settling in nicely" ;-) |
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skippy1969 Occasional Visitor
Joined: Feb 28, 2006 Posts: 23 Location: Herts. England
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Posted: Tue Sep 25, 2012 5:10 pm Post subject: |
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thanks for replying again Andy,
it's a start 60 so i have to use "mytomtom" and not "tomtom home", so you can't delete the map or make a back-up.
i've only had it about two weeks, as soon as i got it i connected to mytomtom and it updated my map to the current one and it was ok for about a week, then the dreaded message started.
perhaps it's tom tom's way of letting us know a new version is on it's way
Thanks _________________ Tom Tom GO720
App 8.302
Western & Central Europe v860.3101 |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Wed Sep 26, 2012 1:22 am Post subject: |
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I SHOULD know that... I've got a Start 60 myself!
My excuse is I'd just been dealing with another query about a Start 45 and that DOES use Home. _________________ "Settling in nicely" ;-) |
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skippy1969 Occasional Visitor
Joined: Feb 28, 2006 Posts: 23 Location: Herts. England
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Posted: Wed Sep 26, 2012 5:20 am Post subject: |
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ha ha, excuses excuses
I've emailed tom tom now, though I won't hold my breath
Thanks _________________ Tom Tom GO720
App 8.302
Western & Central Europe v860.3101 |
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skippy1969 Occasional Visitor
Joined: Feb 28, 2006 Posts: 23 Location: Herts. England
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Posted: Sun Sep 30, 2012 2:42 pm Post subject: |
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I've received a reply from tomtom which says :-
"...this message refers to the fact that you has a 90 days Latest map guarantee map update embedded.
Currently we do not have a workaround and will make changes in the next application update.
*Please note that this message is currently a feature and not an issue or a bug.
If you have any further queries please do not hesitate to contact us via e-mail or call us at 0845 161 0009 Monday through Friday, 9:00 AM to 5:30 PM UK Time.
Many thanks for your time and consideration.
With Kind Regards,
....."
so hopefully it will disappear after the 90 days _________________ Tom Tom GO720
App 8.302
Western & Central Europe v860.3101 |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Mon Oct 01, 2012 10:33 am Post subject: |
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skippy1969 wrote: |
*Please note that this message is currently a feature and not an issue or a bug. |
HaHa! So it's a message that shouldn't appear, and it gives 100% incorrect information, but it's a feature, not a bug!
Well you should suggest they might want to reinstate some of the useful features when they get rid of this one. _________________ "Settling in nicely" ;-) |
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skippy1969 Occasional Visitor
Joined: Feb 28, 2006 Posts: 23 Location: Herts. England
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Posted: Mon Oct 01, 2012 5:11 pm Post subject: |
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another email today with :-
".....Yes the other customer is also getting the same message as the map update service for 90 days is active on account.
The message will disappear when 90 days are up. However, before that we will come with the next application release which will resolve the issue.
Apologies for the inconvenience caused and thank you for your understanding...."
so a new application is on it's way.. _________________ Tom Tom GO720
App 8.302
Western & Central Europe v860.3101 |
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skippy1969 Occasional Visitor
Joined: Feb 28, 2006 Posts: 23 Location: Herts. England
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Posted: Sun Oct 14, 2012 12:12 pm Post subject: |
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WOW, downloaded latest Application and the dreaded message has gone
so all is good again. _________________ Tom Tom GO720
App 8.302
Western & Central Europe v860.3101 |
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