Paid but no database access

gerardturley · Occasional Visitor Joined: Sep 01, 2006 Posts: 3

I have been a member for some years but appear to have lapsed.
So as requested and with some trepidation I have paid my subscription renewal by PayPal (I have always tried to avoid them).
I have received the necessary confirmation from PayPal which told me it was my first subscription but I still cannot access to download the database or to submit a camera.
Why!!!!

PaulB2005 · Posted: Mon Aug 03, 2009 8:06 am Post subject:

Hi and welcome.

Can you tell me what you see if you goto this page

It's possible it's one of the rare cases where the payment doesn't automatically unlock the system. In which case someone from the staff will resolve quickly...

Darren · Posted: Mon Aug 03, 2009 10:07 am Post subject:

Hi Gerard, I'm not seeing any payment on this account.

Can I ask you to send an email to subscriptionsATpocketgpsworld.com with your Payment details, specifically the PayPal TransactionID and we can investigate and resolve ASAP.
_________________
Darren Griffin

gerardturley · Occasional Visitor Joined: Sep 01, 2006 Posts: 3

Paul
Thanks for your input. The important bit about what I see is:

"Downloading the Database

To download the latest version of the PocketGPSWorld.com Speed Camera Database you need to be a subscribed user. Click here to see the benefits of subscribing to our site and to complete your subscription.

If you have already paid a subscription and you still see this message then please note that some PayPal payments are classed as eCheques which, like paper cheque's, can take up to 8 days to clear. To check this you can log in to your PayPal account and view the details of the payment - the chances are it's status will be 'uncleared'."

But as you will see Darren is on the case.

gerardturley · Occasional Visitor Joined: Sep 01, 2006 Posts: 3

Darren
Thanks for your involvement. I have sent email as requested. Also made some additional points 'just as I was writing'
Gerard

Darren · Posted: Tue Aug 04, 2009 8:39 am Post subject:

All now resolved Gerard, I've sent you an email to confirm. Please accept our apologies for the inconvenience.
_________________
Darren Griffin

PaulBeer · Occasional Visitor Joined: May 20, 2007 Posts: 1

Hi Darren, unfortunately i have the same issue, my Paypal transaction is: REMOVED

this was paid on 19th June 2012

Regards,
Paul.

Mod edit: Transaction ref removed. PaulB2005

PaulB2005 · Posted: Fri Aug 03, 2012 6:50 pm Post subject:

Transaction reference removed

Please raise a support ticket as detailed above.

MaFt · Posted: Fri Aug 03, 2012 9:31 pm Post subject:

PaulB2005 · Posted: Fri Aug 03, 2012 10:38 pm Post subject:

Ooops!! Didn't notice the age of the thread and that instructions had changed. Embarassed

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