new maps not being offered TT1000

uklee · Occasional Visitor Joined: Dec 07, 2006 Posts: 40

hi

i renewed ny Map update service online with TT on the 14 of this month and received confirmation of the order.

This evening I have fired up my TT1000 connected to the PC and 'My TT' is not offering any updates, advice please?

Thanks

lee

avdl1999 · Regular Visitor Joined: May 16, 2009 Posts: 82

Hi

Make sure you have the latest MyTomTom software installed.

Also, try clearing the cache by right clicking the MyTomTom icon in the systray. Go into settings and you'll find it.

Just so you know, I also have a GO1000 and my maps have been updated successfully.

If the problem persists after trying the above, your best bet would be to contact TT for support.

Failing that, I'm sure someone else can offer some advice..............

Cheers

uklee · Occasional Visitor Joined: Dec 07, 2006 Posts: 40

Hi avdl1999

Thank you for taking the time to reply, sadly the actions you have offered have not helped in my case.

I paid for the updated map service via my TT account and received a email invoice etc. Does anyone know when you purchase via this method if the map update for your device is loaded onto the system so to speak or is a activation code issues - the latter I did not receive.

Lee

DennisN · Posted: Sat May 26, 2012 3:45 pm Post subject:

It's NOT an activation code thing. It should work just by you connecting to computer.

Keep trying over the weekend and if not resolved, ring TomTom Monday morning (phone number in my signature).
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

uklee · Occasional Visitor Joined: Dec 07, 2006 Posts: 40

Thanks Denis - looks like I will just have to wait until Monday now.

lee

uklee · Occasional Visitor Joined: Dec 07, 2006 Posts: 40

called TT this morning its a public holiday in the Netherlands today so all lines and closed.

Maybe Im being a little unfair but I don't understand why support cannot be open on holidays Smile

Lee

uklee · Occasional Visitor Joined: Dec 07, 2006 Posts: 40

called TT support this morning have to say the guy I spoke with was very helpful - not sure what the issue was but something at TT end which here resloved after 15 minutes on the phone.

Lee

avdl1999 · Regular Visitor Joined: May 16, 2009 Posts: 82

That's great news Lee! Good on you for persevering.

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