TomTom App 9.401 - Released

MRCC · Regular Visitor Joined: Apr 06, 2008 Posts: 82

When I run Home with my 540 connected it says the 9.401 update is for the following models: Go520/720/920 Go530/630/730/730/930 Go7000/9000

In other words it doesn't mention x40 models...

Anyone else noticed this?

Clicking "more info" it says for a list of changes go to www.tomotom.com/6141. But on there it doesn't mention 9.401 just 9.400

rbecking · Occasional Visitor Joined: Jul 25, 2005 Posts: 47

Gutted. Put 9.401 on, live services now work again but takes around 4 minutes to start exactly the same as 9.058. Can't believe they haven't sorted this, its obviously not a hardware problem as it wasn't like this in v8!

Guivre46 · Posted: Mon Feb 27, 2012 11:53 pm Post subject:

There seem to be two versions of 9.401. I have one for my 550 and another for the 530. The 550 version is also for x40s.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

M8TJT · Posted: Tue Feb 28, 2012 12:18 am Post subject:

Guivre46 · Posted: Tue Feb 28, 2012 12:28 am Post subject:

No I've checked now, the version numbers and OS numbers are identical. They just must head up the download labels differently. But if you have an x40 it should tell you the download is for them?
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

MrT · Posted: Tue Feb 28, 2012 7:47 am Post subject:

We were told that this release took time to be released as it was being thoroughly beta tested.

I wonder if the beta testers did not properly test it and report these issues, emperors new clothes syndrome, or if TomTom just ignored the beta testers input?
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Drivelux

gluey · Posted: Tue Feb 28, 2012 8:25 am Post subject:

Greenglide · Posted: Tue Feb 28, 2012 11:54 am Post subject:

So does anyone think it is worth complaining to TT (again!) about the length of time it takes an x40 to connect to the Live services.

There is a simple fix - replace the devices or give us new SIM cards that work properly with the device - I am quite happy to take the risk on this Smile

wellsy · Posted: Tue Feb 28, 2012 11:57 am Post subject:

Installed on my 940 this morning.

Device works ok but took 9 minutes to get live info.

Drove 70 miles to Lincoln just now and haven't really noticed any difference apart from the way speed cameras are presented.

hijacker · Regular Visitor Joined: Dec 20, 2003 Posts: 188

Anyone had lost days compensated yet?

My subscription has been extended by 14 days for the 11 days it wasn't working.

They used to be a lot more generous in the good old days!
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TT GO 1005

Rickj2903 · Posted: Tue Feb 28, 2012 12:22 pm Post subject:

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

I think the problem with the startup delay in traffic is that it is variable. Yesterday I had pretty fast startup, but I suspect that it will vary as usual. What matters more to me is whether it drops it as often as it used to when signal is lost, and how long it takes to recover. If they've just reapplied the code from the last fix, that could be poor indeed.

Anyone know if the 1005 is quite so "droppy" as the x40? Going across the Derbyshire moors will lose traffic for 30 mins or so for me, and even as you get into a major conurbation it takes 5 mins or more to pick up again if automatic. (Turn it off and on again and it finds it quickly again).

I will get a proper test in a few weeks.

Greenglide · Posted: Tue Feb 28, 2012 1:17 pm Post subject:

Got extremely hacked off by the whole episode (yes I know it has been going on forever now but this was the last straw Mad

) so after logging a support incident with TT (sugesting fixing the NavCore, device, giving me a new SIM card) I emailed the CEO and CTO at the addresses in the other thread and made my feelings quite clear over this whole sorry story and did the usual "loss of customers", "dreadful service" etc.

We now wait to see what the response is.

With SKY emails to the CEO (Jeremy Darroch?) generally do prompt action - maybe TT may be the same! If they receive multiple complaints via the executive route over the same issue they are more likely to accept that there is something wrong. The same number of support incidents would just get the response "that is how it works".

Not impressed, not surprised Sad

theripper · Posted: Tue Feb 28, 2012 3:05 pm Post subject:

I haven't been following this problem as I don't have a live version, but has anybody thought that the variations to the time to connect could be caused by something as simple as having no 3g signal, the same as when I listen to LBC on my tablet whilst driving around Dorset(the signal comes and goes)

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