Device not detected by Communicator

[nchadwick]

When I try to connect my Nuvi 765t to "myDashboard" on the Garmin website I get a dialog box which says "the system cannot find the path specified" and my device is not detected. This seems to have started since Garmin Communicator was updated. I've tried uninstalling and reinstalling the communicator plugin, and I've tried both 32 and 64 bit versions of IE with the same result. Windows (7) detects that the device is connected. Any ideas would be greatly appreciated.

[PaulB2005]

Tried a different USB port?

[bongoterry]

I'm new to this but my Kenwood DNX7240BT which has Garmin software embedded, also doesn't connect via the communicator plugin, I'm rumming Firefox and Win 7. I've tried 4 different USB ports (all of which work perfectly with other devices). My unit asks me if I want to run in Garmin or Mass Storage Mode each time I plug it into my PC, I've tried both with the plugin but t wont detect it. If I run the device in Mass Storage Mode then I can read the\ whole directory structure and transfer files just as if it were another drive, which is exactly what I'd expect, also the Garmin Loader software works fine in Garmin Mode. So.....if anyone can help it would be appreciated.

Terry Bruce.

[sussamb]

Have you downloaded the latest plug in, available here http://www8.garmin.com/products/communicator/

Also note that there is a test page, does this report the plug in is installed correctly?

Are you connected directly to a USB port on your PC? There have been problems reported when connecting via a USB hub.

[bongoterry]

Thanks for your prompt reply, well here's what I've done.
Firstly I'm connecting direct to a USB port on the motherboard.
I went to the link you supplied without the USB connected and the site reports that the plugin is up to date and installed correctly.
Then I reset the unit and plugged in the USB, choosing Garmin mode.
I then refreshed the web page and it reports that it is trying to find my device and has a clock type icon that goes round and says please wait a moment.
After 5 mins of that I guessed it was unable to find it.
I've also tried running it with Mass Storage mode selected but I'm pretty sure that's not right although nothing seems to tell me which one I should use.
So the site says the plugin is OK and when I use the Garmin POI loader software in Garmin mode it all works fine.
Just as a last gasp I downloaded and installed Garmin's USB drivers but the website still wont find it.........so where do I go from there? Have you any ideas for me please.

Regards Terry.

[sussamb]

Do you mean Garmin's Dashboard won't find it? If POI Loader does then your plug in is working correctly.

Your nuvi should automatically enter mass storage mode when you plug it in, you will see a picture of what looks like a PC underneath the Garmin logo.

Have you tried Garmin's webupdater to see if that finds it?

[nchadwick]

[nchadwick]

[M8TJT]

[sussamb]

Yes sorry, it's me getting confused. You shouldn't need to go to Dashboard, log on at myGarmin and click on the home page where it says 'Manage maps'.

See if that works

[nchadwick]

Yes, that works, thanks. For some reason it's just Dashboard that's not working which doesn't worry me now I know how to get at the map updates. Thanks again.

[sussamb]

Great, glad we could help

[bongoterry]

[M8TJT]

But have you sorted out your problem yet? If not repost your original texts as a new thread with a good subject text.

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