Has TomTom Forgot About Scotland? (EDIT: & Wales?)

M8TJT · Posted: Fri Dec 23, 2011 2:51 pm Post subject:

But how can they include therm if they are not getting the data from Trafficscotland

Froggy · Posted: Fri Dec 23, 2011 3:45 pm Post subject:

M8TJT · Posted: Fri Dec 23, 2011 4:11 pm Post subject:

Froggy · Posted: Fri Dec 23, 2011 4:20 pm Post subject:

Graeme2812 · Posted: Fri Dec 23, 2011 5:30 pm Post subject:

AliOnHols · Pocket GPS Verifier Joined: Oct 15, 2008 Posts: 1942

falkirk81 · Posted: Wed Jan 04, 2012 6:25 pm Post subject:

Any reply from Tomtom or TrafficScotland?

Steven
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Tomtom GO 1005 LIVE

iPhone 12

Graeme2812 · **TomTom Rep 30/12/2011 12.28pm wrote:**

falkirk81 · Posted: Thu Jan 19, 2012 1:05 pm Post subject:

I take it there is still no response? Sad

Steven
_________________
Tomtom GO 1005 LIVE

iPhone 12

Graeme2812 · Posted: Sat Jan 21, 2012 3:00 pm Post subject:

Last "were looking into it" email from TomTom was on 11th Jan. That said they addressed me as Ian so If they can't even get my name correct what hope do we have of any feedback?

Haven't heard back from Traffic Scotland either, and they acknowledged the request on 29th December so their 20 day response deadline has passed.
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Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

gem · Posted: Thu Jan 26, 2012 9:33 pm Post subject:

And they charge about £47 per annum for this (dis)service??

Whatever sources they use (mobiles/highways agency/radio/a quantity of vehicles fitted with transmitters) their data is of a very low quality for a significant proportion of the population.

I get the feeling that it is down to where you are located and roads you use whether HD traffic will be very beneficial.

Funnily I have been on a truck (main) road, the A737, testing TomTom with a friend during peak travel times about a year ago and they were the most accurate but retreiving the data using their map was so slow and hard to use that we decided it could not be used.

johnm52 · Occasional Visitor Joined: Sep 11, 2005 Posts: 31

Since we now know that TomTom are providing data to AA, a quick look at he AA traffic map of UK shows lots of disruption in England but nothing in Scotland, Wales or NI.
Routing from Lochcarron to Stromeferry on AA website results in a trip of 11 miles and 20 minutes. The real - on road situation is that the road is closed and a diversion of 120+ miles is current. The deterioration of information accuracy continues.
I am not a member of AA - if anyone here is they might like to log a complaint about lack of accuracy?

Thanks

Graeme2812 · Posted: Mon Jan 30, 2012 5:48 pm Post subject:

Update: 30/01/12

"Dear Graeme,

The reference number for your query is XXXX-XXXX.

Thank you for your patience and co-operation.
Our 2nd Line has passed this feedback on incorrect road information to higher department.
Thank your for the information. We will inform you once we get any response or update from our higher department.

With Kind Regards
"

Rolling Eyes

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Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

Graeme2812 · Posted: Sat Feb 04, 2012 2:07 pm Post subject:

Had an interesting reply from TomTom...

I've asked them several times now if they use TrafficScotland and TrafficWales for traffic info and they have never replied.

On the last time of asking they have said:
"For this can I request you to please call us so that we can troubleshoot over the phone to resolve your query in the quickest and most effective way?

Sounds like whatever they have to say, the don't want to put it in writing. Confused

_________________
Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

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