HD traffic not working

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

Tomtom XL Live Europe.
First day on road with my new toy in north London. Started well first journey showed traffic issues etc. Got back in car about an hour later to drive from Enfield to acton and noticed no traffic bar on right of screen. Switched unit off and back on and the bar returned but displayed no info. When tapped it came up saying this service not available in your country or region. Held the power button down to reset unit came back on and no bar at all again. Weather service and petrol prices are working. Any ideas why this is not showing the traffic bar and when it does it will not connect to tomtom server? At the moment my unit is not even showing the vertical bar again.
Many thanks for any advice.

mikealder · Posted: Tue Jul 12, 2011 4:33 pm Post subject:

Have you used a unique e-mail address to register the new device, if you have used an e-mail address that has been associated with a previous device then all sorts of "fun" will be had - Mike

Mick_1959 · Posted: Tue Jul 12, 2011 6:51 pm Post subject:

MY TT 950 live HD Traffic has developed interesting problems too. My subscription is still current.

It came up with message something like " HD services are not valid for Region......"

Rebooted, no HD traffic on screen. No Traffic side bar either.

Went into main menu & HD traffic , tapped on Icon, got message "Connecting to TomTom Server"

30 minutes later no HD traffic

Tried Google Search and got message: "cannot connect to TomTom Live Services"

Tried Google Search again a while later and was connected

Tried to connect to HD traffic - got message "Connecting to TomTom Server" still nothing happens

Scratching my head here! Help!
_________________
Mick
Go 1005 in need of resuscitation
GO 950 Dead,
GO 920 Dead

blush · Posted: Tue Jul 12, 2011 7:36 pm Post subject:

My Go950 is showing the traffic has updated but then if you browse the map that usually shows traffic there is no traffic shown. We working this morning so I'm guessing server issues at TomTom Crying or Very sad

dhn · Posted: Tue Jul 12, 2011 7:42 pm Post subject:

Live traffic is apparently also not working today for American LIVE users.
_________________
David

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

mine wasn't working on way home
_________________
J.

AndyVaughan · Posted: Tue Jul 12, 2011 10:09 pm Post subject:

Mine has been hit and miss all day, and I have had the error messages about either no subscription information being available or that the service is not available in the country or region etc.

A bad day for HD Traffic me thinks.....

gluey · Posted: Tue Jul 12, 2011 10:11 pm Post subject:

Same with my 540 today.

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

Spent 30 mins on phone to tomtom cs and they came to the conclusion that my unit is faulty and to return it to amazon. Wondering now whether it is just a fault with their servers??
Will try again tomorrow. Would have thought if there was a problem they would have known about it and informed me. But then again this IS tom-tom cs we're talking about!!!
Mike - yes, I did set this new unit up with a unique email address on tomtom home.

Guivre46 · Posted: Tue Jul 12, 2011 10:50 pm Post subject:

I get the traffic bar, but no information. I recall a year or so ago that it took TT several weeks to notice that their camera server was not working......you wouldn't know that on this site!
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

technik · Posted: Tue Jul 12, 2011 11:32 pm Post subject:

Mine was ok when I left work but stopped about 10 miles from home today.
_________________
GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D

Mick_1959 · Posted: Wed Jul 13, 2011 4:28 am Post subject:

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

No HD Traffic for me yesterday evening and still none this morning, I'm getting the service not available in your country or region message.

Any news or solutions from anybody yet?

technik · Posted: Wed Jul 13, 2011 7:54 am Post subject:

Working ok now here.
_________________
GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

Still wasn't working this morning Sad

- fortunately no unexpected holdups
_________________
J.

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