Tomtom 930 repair

SpikeUK · Regular Visitor Joined: Nov 29, 2005 Posts: 140

I have had an issue with my TT 930 for about 2 years now where, when I connect it to the computer, Home automatically starts up but it cannot see the TT and in the bottom right corner of Home it just says No Device Connected. I can, however, see the TT in My Computer and can move files etc as normal. This is the case on 3 computers and various cables.

I have just had another exchange of emails with TT Support, where I have been told to try everything he could think of, which included formatting the device. Windows was unable to complete the format, so I did the format under Ubuntu which seemed to go OK, so I returned to Windows but again Windows was unable to complete the format. (Yes, I did take a full backup before I started!)

I am now told that TT want 105 euros (£92) to take a look at the 930. That seems a lot of money - all I want to do is join map update. Is there somewhere more reasonable I can send the TT to get it looked at?

Thanks
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Tomtom 930 - excellent
Tomtom 700 - retired

Anita · Posted: Wed Jun 01, 2011 11:26 am Post subject:

Several members have given good reports about this repair company. Would be worth a phone call.
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Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

Oldboy · Posted: Wed Jun 01, 2011 2:09 pm Post subject:

Did TT Support take you through the steps shown on This Page?

You need the second option, then the second option again. Apparently you need a Folder called Home_Images and the files it contains.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1145

SpikeUK · Regular Visitor Joined: Nov 29, 2005 Posts: 140

Yes, I've updated the Home_Images folder.
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Tomtom 930 - excellent
Tomtom 700 - retired

technik · Posted: Thu Jun 02, 2011 12:04 am Post subject:

GO 930 just needs a hard reset by the sound of it.
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GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D

Andy_P · Posted: Thu Jun 02, 2011 10:32 am Post subject:

I have a different 'take' on the situation....

It sounds to me (from the difficulty you had formatting it) that the internal memory may well be on it's way out.
TomTom's of a similar age to the 930 are quite prone to memory chip failure, and this can produce some very strange effects prior to it completely dying.

Buy yourself a decent quality, fast, SD card (NOT SDHC).
Back up the internal memory contents to the PC and then move everything from the internal memory (or preferably an earlier backup) onto the SD card, and see if things improve.

If you need any help doing the move, just ask.
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"Settling in nicely" ;-)

dhn · Posted: Thu Jun 02, 2011 11:19 am Post subject:

Why would you say SD card for a 930 Andy? Should it not be SDHC?
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David

mikealder · Posted: Thu Jun 02, 2011 4:38 pm Post subject:

The 930 running the latest Navcore (8,351) is good to use SDHC cards up to and including 32GB in capacity, a 4GB is enough for just maps, larger if you want to add mp3 tracks, get a class 6 speed card though - Mike

Andy_P · Posted: Fri Jun 03, 2011 8:51 pm Post subject:

newtomoneowner · Posted: Fri Jun 03, 2011 8:54 pm Post subject:

If you decide to upgrade and scrap it, let me know before hand, im after a working screen for an old 930.
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Call Me N3wt for short.....
Gone back to XP after trying Windows 7, it was nice but i still prefer XP

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