Sygic Aura / Sygic GPS update

Pocketgps · Posted: Fri May 20, 2011 12:35 am Post subject: Sygic Aura / Sygic GPS update

Sygic Aura on my android has now become Sygic GPS after updating on the android market and will now not activate. Was fine before the update.

Also cannot even use their web site. Have tried 3 different pc's and keep getting a message that says some thing like 'a script on this web site will make windows stop responding. No matter what I click, either keep using the script or not, it will not work.

Using Internet Explorer 7 on all 3 pc's.

Any body else having these problems.

MaFt · Posted: Fri May 20, 2011 8:33 am Post subject:

Have you tried the site with Firefox?

MaFt

Peter_sygic · Occasional Visitor Joined: May 20, 2011 Posts: 2

Hi all,
unfortunately in latest version we have bug, where you click on My Sygic __ Notification __ you'll stuck in loop that after activation it's written that product is not activated. It's OK.

Product is activated if you see roads in map or you're able to choose country in: Navigate to __ Address __ Country __ if you see something here, it's activated.

for more info about this case:support(dot)sygic(dot)com;there is forum with this problem "After update can't re-activate product"

From update website sygic(dot)com is here some problem with IE7. We are still working on fix it.
you can use newer IE8 or some other browser.

Peter

LostMike · Posted: Tue May 24, 2011 9:36 pm Post subject:

Assuming from the title and content of the message that Peter_sygic is from Sygic may I say how pleased I am to see him posting here and to see what he says.

I was about to give up on Aura or whatever it is called now but this post and a surprisingly good response to an email.

The response to the email revealed that they appeared to have made no progress on the problem over estimating ETA but that this was a problem only with UK maps. Sad

I gave them a (polite) suggestion on how they might improve things in the short term and they said they would look into it. So we wait again but at least they are looking a bit more responsive.
_________________
LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525

MaFt · Posted: Wed May 25, 2011 9:24 am Post subject:

Yes, he is from Sygic. I asked him to comment and he registered and replied within about 20 minutes. Very Happy

Well, they do have "we listen" as their slogan!

I've also mentioned the ETA a few times along with a few suggestions about what may be causing it but I have a feeling, as English isn't their first language, that my description may not have been easy to understand...

Here's my thoughts:

LostMike · Posted: Thu May 26, 2011 1:57 pm Post subject:

I also had wondered if it was a km/m issue but decided it was not. I just asked Sygic GPS to navigate me between two points on the M4 30 miles apart. It estimated a travel time of 24m 6s. Which is a close as I could expect to 70 mph. Can't see a km/m issue there.

Whatever they need to fix it.
_________________
LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525

scarymonkey · Posted: Sun May 29, 2011 8:48 pm Post subject:

I noticed that the latest update - 11.0.1 I believe - has much better ETAs where they seem to be based on the speed limit. Still not perfect by any means but much better than some of the ETAs I got before which required average speeds well in excess of 100mph.

The added bonus with this update was it restored the app on my Desire HD running CM7 which Sygic just told me to go away when I reported a previous update broke it.

Peter_sygic · Occasional Visitor Joined: May 20, 2011 Posts: 2

Hi ALL, I know that we have problem with ETA in your region. i cannot find causality.
In software we used the same algorithm like in others region where isn't that problem (Map of other regions are similar-from the same provider). Compute of ETA is based on speedcategory restriction SUM of each road element. I think that it must caused by map data. We must find some elegant resolution. I hope that it will be into next update

scarymonkey · Posted: Tue May 31, 2011 8:14 am Post subject:

Peter - are you sure there is no mix up with Kph and Mph? The rest of Europe being Kph and getting reasonably accurate results suggests it could be.

Also you need to base on lower than the advertised speed limits. Many UK main roads are 60mph but the average you will tend to get on these is nearer 40mph.

weetabixface · Occasional Visitor Joined: Feb 07, 2009 Posts: 4

I am seeing this ETA issue as well as incorrect map data. Mobile maps and now Aura give routes through bus or emergency vehicle only lanes. Back in December technical support assured me that this would be fixed with the Aura update, it hasn't been fixed and having reported this again they are now ignoring my emails. I have now discovered that some roads are missing in Aura, off up the Argyll coast later today and roads that are off the A83 are not on the map in Aura, including the one I need to use for my first destination. Used MM before up that way without any problem so really not sure what is going on with Aura

W

HTC Desire/Android

x0149128 · Occasional Visitor Joined: Jun 17, 2011 Posts: 3

Oddly I find the routing on MM10 just fine in terms of time.

I can usually save time off the estimate. Not as much as with my TomTom though.

Of course, I do ride a motorcycle, so inevitably its quicker, i.e no waiting in traffic, quicker acceleration etc..

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