The Joys of Supporting Software

[Darren]

This is one of the less enjoyable types of exchange I have to deal with on the Support Side:

First Contact

[Oldboy]

[Darren]

13p, can I buy anything with that?
_________________
Darren Griffin

[Andy_P]

100ml of unleaded?

(if you shop around!)

[Oldboy]

You might find a 10p toilet ..... and you'd be 3p rich.

If it's a 20p toilet .... I afraid it's not your lucky day.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1145

[M8TJT]

[mikealder]

Did the e-mail address end @aol.com per chance?? - Mike

[Darren]

No, the gentleman (and I use that with sarcasm mode ON) had an email address that points to a HR Consultancy. I wish I could leave his business some feedback in the same vein.

There's simply no justification for such an attitude. If we had ignored him, then OK, but I'd tried to help. Not going to bother gracing him with a further reply.
_________________
Darren Griffin

[MaFt]

[mostdom]

[UKenGB]

I am constantly amazed at how cross some people become at their 'waste' of a paltry 59p. Undoubtedly there are some apps that don't quite work as expected, but usually they get fixed. However, in many cases it seems that the user had unrealistic expectations and then get in such a lather and demand that they be refunded for their purchase. Now I don't have spare cash to throw around, but all that over 59p. Really.

I put it down to lack of intelligence.

[UKSNAPPER]

Some people really do have problems following instructions on a computer screen ,could be dyslexic (like me) and it can be incredibly frustrating to have a "Groundhog day" experience culminating in venting ones frustration at an anonymous person!
just be grateful that you are "Normal" or seem to be to me and accept that the correspondent is living a sad unfulfilled life.
Now Im getting ready for a nice weekend relaxing.
_________________
Id rather be riding a Motorcycle 4 wheels are the norm Subaru Forester

[richardjking]

My first time of mailing. For many years have been more than happy to receive updates; then recently downloaded the Android app.
You guys do an excellent job, & I've recommended you to friends on many occasions.
No accounting for folk, and it must be disheartening, but please continue your wonderful work.
All the very best, and thank you again.

[DennisN]

In practical terms, I guess this plonker bought the app on Wednesday afternoon, then got his free latest update, then the database was updated on Wednesday evening, then he got told he was not using the latest database - a series of coincidences. No excuse for his attitude, of course, but perhaps the reason. And if he'd posted that to me, I fear I'd have reacted rather less than politely. I remember my first TomTom - after my first trip out with it I fired off an irate message to TT saying the **** thing wouldn't navigate to a postcode. They replied that menu item blah, blah showed where to type the postcode and the manual was at blah, blah. I thanked them, apologised and crawled away into my hole and have since tended to make sure I've explored every possibility before letting go. I'm afraid I don't have dyslexia as my reason for not reading manuals - I'm just an idiot who thinks he can manage without.

The suggestion to email his HR organisation and raise a stink if they don't answer inside three minutes is a great idea, but sadly unuseable - you mustn't abuse dataprotection that way. Just log his email address into all the porno sites you can find!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[Oldboy]

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!