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Key question here, is how long do other devices using this major navcore version take to show traffic? Is this just on the x40 devices, or on all the new navcore devices?
I have a 740, and I too have the long delay. Yesterday, travelling through derbyshire, I suspect I lost signal, and it hid the traffic info. V annoying, and manual prods said that it could not connect to Live services, but the network was connected. It is like it isn't triggering a reconnect to LIVE when the network returns.
My 540 much the same - traffic bar suddenly disappears, even in a normally good area. Automatic reconnection by no means guaranteed, and the unit has to be prompted by selecting Live then Traffic. Lo and behold, the spinning circle eventually reappears, followed by the traffic info. It's annoying when it drops out, as the system isn't then responding to any changes. Never had this problem under the previous navcore, but other than that it seems to be working well enough.
I had this drop out again yesterday - on the A50 heading to M6. Arrived on M6 to notice that the traffic had dropped out. Fortunately I had an opportunity to sort it as I had a 13 minute tailback to sit in. Which appeared a few minutes later when traffic sorted itself out. I do hope that TomTom haven't decided this is a finished build.
Also, while most of the long delays on the opposite carriageway were visible, there was one very long tailback that wasn't shown.
Support got back to me with instructions. Involved going back to factory settings, rebooting, clearing flash memory. Still got error 1001. Support sending packaging for SIM card replacement.
Tried going back to NC8 ... HD Traffic bar appears on right hand side ... but can't connect to the server. Very surprised ... unless the SIM card did actually go faulty on Friday ...
Been silent for a while ... packaging arrived. Sent back to TT on 21 October. Confirmation email that it arrived on 22 Oct. Since then ... silence. Asked of TT support and they said takes 5-10 working days. 10th working day tomorrow ...
Have really missed it over the last couple of weeks ... need it back!
My 740 was not in warranty. I expected a repair but they just sent a new one. I had to get support to reset my account from the old device to the new one. It should be no problem copying your POIs from a backup to a new device, which I did in 2 minutes.
I have now got a fully working TomTom with the latest software and Traffic working as well as it ever did.
(quote trimmed by mod.)
Really pleased for you that you got such fast service. I'm in the same position you were in and haven't had such a fast turnaround. Fingers crossed...
Joined: Aug 20, 2008 Posts: 32 Location: Newcastle upon Tyne
Posted: Thu Nov 11, 2010 10:14 am Post subject:
I have a 740 Live running nearly perfectly on V8.371 software with V855 W&CE maps. I get a signal within a couple of minutes and Live Traffic shortly after.
Is it safe to update to V9.058 without losing Live Services and, most importantly, Live Traffic? If so, what are the real benefits? _________________ John
1005 Live
App: 12.071
Map: Europe v925.5413
I have a 740 Live running nearly perfectly on V8.371 software with V855 W&CE maps. I get a signal within a couple of minutes and Live Traffic shortly after.
Is it safe to update to V9.058 without losing Live Services and, most importantly, Live Traffic? If so, what are the real benefits?
I think it is nicer and better overall, but the solution is to do it all "safely". Take the contents of your satnav and put them on a suitable SD card (and make a backup). Then upgrade it after selecting the SD card in Home (it asks on startup). Then see how you like it. If you find it is a problem, just pop out the SD card and reboot, and you are back to how you are now.
Joined: Aug 20, 2008 Posts: 32 Location: Newcastle upon Tyne
Posted: Thu Nov 11, 2010 2:11 pm Post subject:
I'm already running off a 4GB card to avoid zoned maps; but I'll take a full back-up before doing anything. My real concern was the seemingly endless problems some people were having with losing their Live connection to HD Traffic. _________________ John
1005 Live
App: 12.071
Map: Europe v925.5413
Well, I'm one who's posted about loss of traffic. If you stay connected, it seems to be okay. Only if you cross some rural place with no signal do you lose it. It is frustrating when it happens, but I do like it overall. I just hope that TomTom are not thinking it is finished.
Well I've tried the new version for the last couple of weeks, gave it a fair test, I've just reinstalled version 8! Version 9 was slowing my 540 down generally, route corrections took ages, traffic info was very slow to initially start and then would just disappear whilst driving, shame I quite liked the new layout but prefer function over form.
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
Posted: Thu Nov 18, 2010 2:03 pm Post subject:
Response from TomTom regarding the slow traffic bar...
Quote:
This is xxxx with Tom Tom Customer Support. Our applications have reviewed the system information have confirmed the traffic bar is loading slower than it should. They have advised me that there will be a navcore update that should improve the loading time. Currently there is not a release date set so please update your device when the next application is released. As you are part the Live Services it is advised to connect to Tom Tom Home and update once a week. Thank you for you feedback regarding this matter.
This is dated mid October but i haven't logged into TomTom Support for some time until today...
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
Posted: Sat Nov 20, 2010 4:54 pm Post subject:
I can see what MaFlump is saying....
If everything on v9 worked properly and as fast as it should do, then it would be a definite improvement; and that's obviously what TT tried to achieve.
The issue is how much EXTRA work they are prepared to put in to fix it when it doesn't work as well as expected.
(or 'fluidly' as MaFlump so accurately says!)
Joined: Jul 03, 2005 Posts: 47 Location: East Sussex
Posted: Tue Nov 23, 2010 11:23 pm Post subject: Re: Error 1001
Hello, thought I would chip in with my experience on this one on my Go 940, sorry for the long post in advance...
Hadn't upgraded for a while so on docking with TT Home, my device went from V8.371 to V9.058.
After upgrade I was experiencing the same problems as most - slow to aquire GPS, slow to get Live Traffic. On my journey I travel through some weak signal areas and the Live Traffic would drop out at the same point each day - I monitored the signal strength, and the Live Traffic drop outs were directly related to the point of loss of signal. The 'HD Traffic' logo would change to 'Traffic', and I would get the message 'Cannot connect to Tomtom services'. It would then take an age to re-aquire Live services, even whan regaining good signal strength.
After a week or so, the unit would not aquire traffic or live services at all and I started to get the Error 1001 - SIM card Error. On checking the SIM, I found it was inactive, ie no data and no signal via 'Status - Network'
Resorted to the forums, ie here, and spotted the obvious common trend here, ie there is a clear software problem with V9.XX that interferes with the SIM operation, and in some cases disables it.
Opted to revert to V8.371, and did this, however the SIM was still disabled and I could not connect to Live services. Tried to find out if the SIM could be reset somehow and found Cloedu's post earlier (and the knock back from CPN)...
CPN wrote:
Cloedu wrote:
You dont need to send the Unit to the Support. Just discharge the Battery (Turn On x-times...) and and leave the Unit over Night.....
Restart the Unit next day with Power plugged in.... Taddaaaa! Everything is ok (really no Joke!)
Claude
I have no idea why you think that this would work?! Anyway, I can confirm that it does NOT as I tried it on my GO 940 last night. No difference. Still get the "Error code: 1001" from the SIM card...
...so decided to give it a go.
I let my unit's battery go completely flat, then kept repeatedly turning it on until it would not turn on any more. I then held the power button down for a good few minutes to ensure the battery was completely flat. Left it for the day, then plugged it back in at the end of the day - voila it now works. I am now back to a fully functioning unit, with Live services working fine, albeit with V8.371 - I'm definitely staying with that version now.
As for resetting the SIM, I can confirm that Cloedu's post DOES work, I think the key is in ensuring the battery goes completely flat. I can only assume that the V9 software somehow gets in a loop in inhibiting the SIM, and can only be reset by completely powering down, rather than a simple reset.
I hope this is of some use to anyone suffering the same problem,
Dave
PS tried involving TT Support with all this but have had little useful response.
Joined: Apr 14, 2010 Posts: 1262 Location: West London
Posted: Tue Nov 23, 2010 11:41 pm Post subject:
I seem to remember that one of my mobile phones' instruction books recommended removing and replacing the battery to overcome some problems? _________________ Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom
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