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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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 Posted: Fri Oct 08, 2010 8:11 pm Post subject: Re: tomtom answer to fuel prices |
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| gazza70 wrote: | | a few weeks when hopefully they will be working. |
Doesn't feel you with confidence does it ?  |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Fri Oct 08, 2010 8:13 pm Post subject: |
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A few weeks!!!!!!
Kinds of contradicts the reply I got
| Quote: | I understand that when you are trying to update the Fuel Prices on your device you are getting an error: Invalid Archive File - Fuel Prices.
I would like you to know that you are getting this error due to a temporary issue with the TomTom server.
We are aware of this issue and it is under investigation with High priority.
There is no current fix for this as of yet. Our developers are trying to resolve this issue as quickly as possible. Please bear with us.
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So High priority=as quickly as possible=a few weeks
Time must fly by quickly in Amsterdam!! |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14902
Location: Keynsham
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| Posted: Fri Oct 08, 2010 8:14 pm Post subject: |
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You're now up to three pages of concern over these fuel prices.
Did nobody read the link in my post - the fourth post in the thread?
_________________
Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Fri Oct 08, 2010 10:22 pm Post subject: |
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Dennis
The only reason I am installing the fuel prices is that I have just changed car, and fuel type from LPG to diesel. I am trying to locate 'potentially' cheaper filling up places.
Once I have a few regular filling up places the fuel prices will come off again.
Just have to keep to a strict 30 near any fuel stations in the meantime  |
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Seamaster
Frequent Visitor
Joined: Jun 05, 2006
Posts: 331
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| Posted: Sun Oct 10, 2010 7:43 pm Post subject: |
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| MrT wrote: | | The file you are downloading is corrupted and you will just have to wait for the next release which will probably be some time today. |
Nearly a week later, and this problem persists. |
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mikero
Regular Visitor
Joined: Feb 28, 2006
Posts: 84
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| Posted: Sun Oct 10, 2010 7:51 pm Post subject: |
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My reply from TomTom Customer Service differs slightly...
Dear Mr R,
The reference number for your query is 101006-xxxxxx.
Thank you for taking the time to contact TomTom customer support.
My name is Marcelle and I will be dealing with your case today.
I am sorry to hear of the issues you are having with your device.
At the moment we are having issue with our fuel prices. We are currently investigating this and hope to have a resolution soon.
If you have any more questions, please let me know and I will be more than happy to help you further.
With Kind Regards
Marcelle
TomTom Customer Care |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Sun Oct 10, 2010 9:49 pm Post subject: |
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| Quote: | | At the moment we are having issue with our fuel prices. We are currently investigating this and hope to have a resolution soon. |
Some would say that there have always been issues with the TT fuel prices  |
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bobrobertsu
Occasional Visitor
Joined: Jun 22, 2006
Posts: 2
Location: Sale, Cheshire
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| Posted: Tue Oct 12, 2010 2:28 am Post subject: Fuel Prices |
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My Fuel Prices have also stopped working my subscription runs out in 2015. I agree that some of the fuel prices were somewhat inacurate but they did give a guide and in my area were reasonably accurate. They did give an indication where fuel was the cheapest. Certainly if driving a couple of hundred miles to an unknwn area far better than nothing. I do hope TomTom can come up with a fix. After removing the prices in Home to try and get an update, Im left with nothing not even a prompt to download the corrupt update. 
Last edited by bobrobertsu on Wed Oct 13, 2010 4:08 pm; edited 2 times in total |
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mikero
Regular Visitor
Joined: Feb 28, 2006
Posts: 84
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| Posted: Tue Oct 12, 2010 12:30 pm Post subject: |
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Update from TomTom Support...
Dear Mr R,
The reference number for your query is 101006-xxxxxx.
Thank you for taking the time to contact TomTom customer support.
We are still working on a resolution for this issue. As a good will gesture I will add 2 months of Live Services to your account.
So sorry for any inconvenience this has caused.
If you have any more questions, please let me know and I will be more than happy to help you further.
With Kind Regards
Marcelle
TomTom Customer Care |
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Wazza_G
Lifetime Member
Joined: Jan 10, 2006
Posts: 585
Location: Guildford (Regrettibly)
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| Posted: Thu Oct 14, 2010 8:37 pm Post subject: |
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It's still coming up with about a corrupt data file. Just bloody great. So helpful NOT!
I'm loaning my 750 to my parents who are pensioners & as the saying goes every little helps when it comes to fuel prices & it doesn't work... 
_________________
Be alert.. This country needs more lerts. |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Fri Oct 15, 2010 8:01 am Post subject: |
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| I think they're getting fed up with me asking when it will be fixed as the last response I got said they would either email me or post a message on the website. |
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spook51
Lifetime Member
Joined: Mar 26, 2004
Posts: 548
Location: East Midlands
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| Posted: Fri Oct 15, 2010 11:12 am Post subject: |
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| Fuel updates seem to be working again. I was just offered two updates; filling stations and fuel prices, both of which have worked OK - or rather without an error message appearing. |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Fri Oct 15, 2010 12:06 pm Post subject: |
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| spook51 wrote: | | Fuel updates seem to be working again. I was just offered two updates; filling stations and fuel prices, both of which have worked OK - or rather without an error message appearing. |
Hmm I'll try it again tonight. It certainly wasn't working at 8.00am this morning. |
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lyskamm
Occasional Visitor
Joined: Oct 17, 2007
Posts: 58
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| Posted: Fri Oct 15, 2010 12:41 pm Post subject: |
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I confirm that Fuel prices download is now working. Got the two updates without problems (Fuel Stations and prices)
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bobrobertsu
Occasional Visitor
Joined: Jun 22, 2006
Posts: 2
Location: Sale, Cheshire
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| Posted: Fri Oct 15, 2010 5:07 pm Post subject: Fuel Prices |
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| Hooray, Hooray Well done to everybody who contacted TomTom about fuel prices. I just downloaded a whole array of updates Petrol Stations, Fuel Prices, Speed Camera's, map share. Everything seems to be working again. Congratulations to all who posted and urged tomtom to re- enstate this very usefuel service. |
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