| View previous topic :: View next topic |
| Author |
Message |
portman
Frequent Visitor
![]()
Joined: Nov 10, 2005
Posts: 435
Location: Dorset
|
 Posted: Sat Aug 14, 2010 2:54 pm Post subject: LIFETIME doesn't mean lifetime to Tomtom... |
 |
|
Recently purchased a 540xxl world traveler edition with free lifetime maps but it appears Tomtom are having some trouble with the words 'lifetime' when it come to the European maps on the device. According to a post on Amazon the 'lifetime' only applies to the American maps, not the European. The trouble is in their T&C's it states that it applies to 'map data originally included with your TomTom Product when originally purchased'. Could anyone shed some light on this??
http://www.amazon.com/review/R3O3PYDXQ6GQ5R/ref=cm_cr_dp_cmt?ie=UTF8&ASIN=B003B3P2D8&nodeID=172282#wasThisHelpful
_________________
Samsung Mega
Tomtom 500
|
|
| Back to top |
|
 |
MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
|
| Posted: Sat Aug 14, 2010 3:34 pm Post subject: |
|
|
As far as I am aware the 540XXL is not sold by TomTom in the UK and is therefore probably a grey import which TomTom UK could be in their rights to not support.
The T&Cs say "The updates you receive under the Subscription will be updates to the same map data originally included with your TomTom Product when originally purchased" so I cannot see why they would only update the American maps.
_________________
Drivelux |
|
| Back to top |
|
|
EricWB
Frequent Visitor
Joined: Jan 31, 2007
Posts: 310
|
| Posted: Sat Aug 14, 2010 6:11 pm Post subject: |
|
|
Is it that the 540XXL was originally intended for the USA market and then diverted as a grey import to here the UK?
That maybe why TT would only update the USA maps as those were the ones on it when it was manufactured.
Similar things happen with the so called grey imports of other things, motor cycles as an example because they don't have left or right hand drive or other significant differences they can and do get imported as grey imports. This can and does affect the warranty, and your insurance for example, mainly because it is not as intended for this market. |
|
| Back to top |
|
|
Skippy
Pocket GPS Verifier
Joined: 24/06/2003 00:22:12
Posts: 2946
Location: Escaped to the Antipodies! 36.83°S 174.75°E
|
| Posted: Sat Aug 14, 2010 8:32 pm Post subject: Re: LIFETIME doesn't mean lifetime to Tomtom... |
|
|
| portman wrote: | | Recently purchased a 540xxl world traveler edition with free lifetime maps but it appears Tomtom are having some trouble with the words 'lifetime' when it come to the European maps on the device. According to a post on Amazon.... |
A device called "World traveller edition with free lifetime maps" sounds pretty clear about what it should do.  Have you personally had a problem with getting the maps from TomTom or is this just hearsay from an Amazon review?
I suggest that you try and update your maps and see what happens. All this about "grey imports" is irrelevant in my opinion, especially for a product called "World traveller edition".
_________________
Gone fishing! |
|
| Back to top |
|
|
portman
Frequent Visitor
![]()
Joined: Nov 10, 2005
Posts: 435
Location: Dorset
|
| Posted: Sat Aug 14, 2010 9:52 pm Post subject: |
|
|
At the moment I'm in a bit of a dilemma as i haven't turned mine on yet, guess i can return it if they refuse to honour the lifetime map updates..
It was bought from Amazon.com so no dodgy importing. The whole point for me was to have free lifetime maps, that's why i paid extra for that edition, other wise i could have bought the 540xxl refurb at $95.
_________________
Samsung Mega
Tomtom 500
|
|
| Back to top |
|
|
PaulWH
Lifetime Member
![]()
Joined: Mar 27, 2006
Posts: 67
Location: West Kent, UK
|
| Posted: Sun Aug 15, 2010 12:12 am Post subject: |
|
|
Portman you referred to US Dollars and Amazon.com.
Are you in Hampshire, UK and you bought from Amazon.co.uk in the UK or are you in New Hampshire, USA and bought it from Amazon.com in the USA or are you in Hampshire, UK and you bought from Amazon.com in the USA and imported it to the UK. |
|
| Back to top |
|
|
EricWB
Frequent Visitor
Joined: Jan 31, 2007
Posts: 310
|
| Posted: Sun Aug 15, 2010 10:08 am Post subject: |
|
|
| PaulWH wrote: | Portman you referred to US Dollars and Amazon.com.
Are you in Hampshire, UK and you bought from Amazon.co.uk in the UK or are you in New Hampshire, USA and bought it from Amazon.com in the USA or are you in Hampshire, UK and you bought from Amazon.com in the USA and imported it to the UK. |
I looked at portmans link in his first post and it goes to Amazon.com so if he is in the states when he gets up a liitle later he can let us know. |
|
| Back to top |
|
|
EricWB
Frequent Visitor
Joined: Jan 31, 2007
Posts: 310
|
| Posted: Sun Aug 15, 2010 10:20 am Post subject: |
|
|
I just browsed around and went to Amazon.com site. There is a customer review from portman on there using more or less the same wording as his post on here and of course saying the same thing.
Amazon do say there is free lifetime map updates but their wording is not so precise you could definitely say it includes Europe. |
|
| Back to top |
|
|
portman
Frequent Visitor
![]()
Joined: Nov 10, 2005
Posts: 435
Location: Dorset
|
| Posted: Sun Aug 15, 2010 3:43 pm Post subject: |
|
|
Hi, sorry for any confusion, I'm in the UK, brought the Tomtom back here from family in the States, so its quite important that i get the lifetime European map updates, other wise it was all a bit of a wasted effort to get it!!!!
_________________
Samsung Mega
Tomtom 500
|
|
| Back to top |
|
|
WackyRaces
Banned
Joined: Aug 04, 2010
Posts: 172
Location: Banned Member Using New ID
|
| Posted: Sun Aug 15, 2010 4:28 pm Post subject: |
|
|
| portman wrote: | | Hi, sorry for any confusion, I'm in the UK, brought the Tomtom back here from family in the States, so its quite important that i get the lifetime European map updates, other wise it was all a bit of a wasted effort to get it!!!! |
It seems to me that any claim you have for failure to provide the services promised to you at point of purchase are therefore against a US retailer under the trading standards legislation of whichever state in the USA in which Amazon is based and/or against the US subsidiary of TomTom under the trading standards legislation of whichever state in the USA they are based if they are responsible for providing the ongoing map updates. Do they perhaps have any terms and conditions that imply you can only obtain the free lifetime map updates when connected to their servers from an IP address located in the USA? I suspect not. In which case your difficulty may be in pursuing this matter cost effectively in legal terms in the USA while residing as a citizen of the United Kingdom.
Alternatively if a friend/relative in the USA bought it from TomTom and their name is on the invoice then I suspect that it may be easier for them to take the matter up directly although of course TomTom will inevitably no doubt want to pick up the unit to check out the problem. Does their warranty imply that the unit will be collected and serviced from anywhere in the world if it becomes defective?
Also if the map updates are for life but the warranty only lasts one year then surely TomTom being TomTom can then no doubt attribute any failure of the maps to update after a year as being due to an out of warranty hardware defect with the unit? Really for the Lifetime map updates to be worth the paper they are printed on the unit really needs to also come with at least a five year warranty. Especially as we all know about TomTom's general hardware unreliability which is more of Hotpoint like rather than Miele like quality standards. |
|
| Back to top |
|
|
Skippy
Pocket GPS Verifier
Joined: 24/06/2003 00:22:12
Posts: 2946
Location: Escaped to the Antipodies! 36.83°S 174.75°E
|
| Posted: Sun Aug 15, 2010 6:50 pm Post subject: |
|
|
| portman wrote: | | At the moment I'm in a bit of a dilemma as i haven't turned mine on yet, guess i can return it if they refuse to honour the lifetime map updates.. |
Go ahead and switch it on and see what happens. IF the maps don't update then talk to TomTom about it.
I really can't see how they could sell a sat nav with USA and Europe maps and then refuse to update it if the owner was in Europe. 
_________________
Gone fishing! |
|
| Back to top |
|
|
dhn
Frequent Visitor
![]()
Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA
|
| Posted: Sun Aug 15, 2010 10:07 pm Post subject: |
|
|
If this will help......
Back in the 930 days, TomTom - USA refused the lmg for the included Western_Europe map for somebody. He complained to the Better Business Bureau in Boston, Mass. Considering that TT - NA headquarters is based in Mass up the road from Boston, they responded the next day by making the lmg for Europe available to this guy.
Just so you know.....perhaps a different avenue to take.
_________________
David |
|
| Back to top |
|
|
portman
Frequent Visitor
![]()
Joined: Nov 10, 2005
Posts: 435
Location: Dorset
|
| Posted: Mon Aug 16, 2010 12:12 am Post subject: |
|
|
Thanks for the responses, i guess i'll go ahead see what happens, if they won't honour it they will have to pay for me to return for mis-selling, we'll see. Useful info about Boston..
_________________
Samsung Mega
Tomtom 500
|
|
| Back to top |
|
|
matthewj
Frequent Visitor
Joined: Apr 03, 2006
Posts: 751
|
| Posted: Mon Aug 16, 2010 9:39 am Post subject: |
|
|
| I'd suggest that you select the EU map, and then do the updates. That way at least if they say you can only update one or the other, you have the one that you really care about. |
|
| Back to top |
|
|
portman
Frequent Visitor
![]()
Joined: Nov 10, 2005
Posts: 435
Location: Dorset
|
| Posted: Mon Aug 23, 2010 10:05 pm Post subject: |
|
|
Tomtom have now deleted section 7(g) of their T&C's which related to Lifetime map updates whilst claiming the revision date to be Aug 2008, perhaps they read reviews after all... I have decided to wait for v855 maps before getting it up and running.
_________________
Samsung Mega
Tomtom 500
|
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
