TomTom forcing advance payment for live services

zardoz · Lifetime Member Joined: Jan 03, 2006 Posts: 76

Tomtom seem to be ignoring me... I have updated the call with all the requested information and there has been no feedback since I raised the call on Monday.

I wonder if they are getting swamped?

Z.

MrT · Posted: Thu Aug 19, 2010 4:40 pm Post subject:

TomTom have put my device on a no-logon Live Service account similar to the free trial on the new Live models and I can now use all my Live Services. I now need to get my account restored in my name. So it was not a problem on my device but something to do with accounts on their servers.
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Drivelux

zardoz · Lifetime Member Joined: Jan 03, 2006 Posts: 76

They finally responded to my fault call and have "reset my services". I have just turned on the 950 LIVE and once again I can use all the functions.

HOWEVER, I have not changed anything on the device but now I see in "My Services" that I now have my real subscriptions until 2012 and a parallel subscription for Google, Weather and QuickGPSfix for 29 days remaining.

Any guesses as to what will happen on day 30? I think they may just be masking the basic problem with whatever has happened to their servers.

My confidence level is pretty low here at the moment.

Thoughts?

Z

MrT · Posted: Thu Aug 19, 2010 5:43 pm Post subject:

I reckon you are running off the parallel subscription which is what I am doing, they told me not to log on to my real subscription for the moment.
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Drivelux

zardoz · Lifetime Member Joined: Jan 03, 2006 Posts: 76

Is your traffic working? I don't have a parallel subscription listed for either Traffic or Safety Cameras.

Z.

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

What a way to run a railroad. Rolling Eyes

MrT · Posted: Fri Aug 20, 2010 1:07 pm Post subject:

I have Traffic, Safety Alerts, Fuel Prices Europe, Local Search with Google, TomTom Weather and QuickGPSfix all with 28 days left. I just hope my real paid for account services are sorted out within these 28 days.
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Drivelux

zardoz · Lifetime Member Joined: Jan 03, 2006 Posts: 76

TT have clarified what they have done, and it's identical to the process they are using with you.

What they have said is that on expiry of the "demo" services, I need to then log in using my real account information again.

Will be interesting to see what happens.

Z

docdoc · Posted: Fri Sep 10, 2010 7:02 am Post subject:

740, v8.371

Got me too Sad

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