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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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 Posted: Mon Jul 05, 2010 10:10 am Post subject: |
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| Gitster wrote: | | shires999 wrote: | | I get the same thing on my XL Live. Weather, Google and GPSFix have an expiry of 07/01/2010 but Cameras, Traffic and Fuel show as 07/08/2010 |
Ok mate, but do the one that are showing out of date still work?
This is definately sounding like a TT fault and not the device  |
Both of you need to get onto TomTom customer services. They are the only ones who can sort out subscription issues.
UK number is 08451 610009 |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Tue Jul 06, 2010 8:18 am Post subject: |
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| Andy_P wrote: | | Gitster wrote: | | shires999 wrote: | | I get the same thing on my XL Live. Weather, Google and GPSFix have an expiry of 07/01/2010 but Cameras, Traffic and Fuel show as 07/08/2010 |
Ok mate, but do the one that are showing out of date still work?
This is definately sounding like a TT fault and not the device |
Both of you need to get onto TomTom customer services. They are the only ones who can sort out subscription issues.
UK number is 08451 610009 |
All the other services work fine. I've raised it with tomtom and supplied all teh usual info they want |
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Gitster
Occasional Visitor
Joined: Dec 30, 2005
Posts: 35
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| Posted: Tue Jul 06, 2010 9:17 pm Post subject: |
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The latest on my issue, TomTom tech have told me to reflash my device, i followed the procedure three times, but it's still the same?
Crazy ain't it?  |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Wed Jul 07, 2010 12:25 pm Post subject: |
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| Gitster wrote: | The latest on my issue, TomTom tech have told me to reflash my device, i followed the procedure three times, but it's still the same?
Crazy ain't it? |
My issue has now been escalted to their second level 'Your case has been escalated to a supervisor for investigation'
Still doesn't work though |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Wed Jul 07, 2010 8:09 pm Post subject: |
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Oh well. It gets worse. Now I have lost traffic, cameras and fuel. They al have an expiry of 4/2/10 !!! Another call to tomtom
Update: Well they've taken payment for another month and now the expiry date says 04/03/10. Gets worse |
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SpikeyMikey
Lifetime Member
Joined: Mar 21, 2006
Posts: 858
Location: Hertfordshire. Forever blowing bubbles
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| Posted: Thu Jul 08, 2010 7:59 am Post subject: |
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I'm still getting the 'Live Services renewal loop' when using Google Search and my services now say Traffic, Safety Alerts, Fuel Prices and Buddies have 29 days left (I pay monthly), and Local Search with Google, Weather and QuickGPSfix are valid until 7/11/2010 which I take to be 11th July not 7th November.
Has anybody had any luck with TT, or a solution that works, or shall I just join the queue?
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert |
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jeff12
Occasional Visitor
Joined: Jul 26, 2006
Posts: 13
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| Posted: Thu Jul 08, 2010 6:31 pm Post subject: |
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| same problem here with 750 live been moved on to second level support yesterday still waiting for reply |
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spaners
Occasional Visitor
Joined: Dec 25, 2007
Posts: 3
Location: gateshead tyne&wear
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| Posted: Thu Jul 08, 2010 9:14 pm Post subject: |
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same problem here on 940 google/weather/GPS fix all say 2/11/09.
all other dated 22/8/10. weather still working but google keeps saying.
something went wrong. if this keeps happening please check with
tomtom home if there is a newer application version available.
iv checked home no update available.
so me thinks its defo a tomtom server fault.
_________________
940 on app 8.371 mapv830.2305 |
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offthegrid
Occasional Visitor
Joined: Aug 19, 2008
Posts: 9
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| Posted: Thu Jul 08, 2010 9:55 pm Post subject: |
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I have traffic and buddies working but Google search and Weather give me that message saying my Live services are still active and that I do not need to renew them.
When I look at My Services on the unit the dates are different for Google search and weather also. TT says they are all enabled with good dates on their system.
Weather worked a few times but never search. The worst part is rather than up front stating we know there is an issue they had me do a hard reset and I had to redo all my custom POIs. |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Fri Jul 09, 2010 8:03 am Post subject: |
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| shires999 wrote: | Oh well. It gets worse. Now I have lost traffic, cameras and fuel. They al have an expiry of 4/2/10 !!! Another call to tomtom
Update: Well they've taken payment for another month and now the expiry date says 04/03/10. Gets worse |
Oh well the expiry has now changed to 04/04/10 but this is only because they've taken another subscription payment two days after the last one. Thsi is getting ridiculous now. |
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Gitster
Occasional Visitor
Joined: Dec 30, 2005
Posts: 35
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| Posted: Sat Jul 10, 2010 9:01 am Post subject: |
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Got a message from TT Tech telling me that they'd reconfigured something and to do factory and device reset.
Finally it's working although conflicting dates, but shows as in date? maybe extended because of the issues?
Hopefully it'll stay working? |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Sat Jul 10, 2010 3:59 pm Post subject: |
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| shires999 wrote: | | shires999 wrote: | Oh well. It gets worse. Now I have lost traffic, cameras and fuel. They al have an expiry of 4/2/10 !!! Another call to tomtom
Update: Well they've taken payment for another month and now the expiry date says 04/03/10. Gets worse |
Oh well the expiry has now changed to 04/04/10 but this is only because they've taken another subscription payment two days after the last one. Thsi is getting ridiculous now. |
Now got an expiry of 04/09/10 but they've taken yet another payment. That's 3 now. |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Sun Jul 11, 2010 9:07 am Post subject: |
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| shires999 wrote: | | shires999 wrote: | | shires999 wrote: | Oh well. It gets worse. Now I have lost traffic, cameras and fuel. They al have an expiry of 4/2/10 !!! Another call to tomtom
Update: Well they've taken payment for another month and now the expiry date says 04/03/10. Gets worse |
Oh well the expiry has now changed to 04/04/10 but this is only because they've taken another subscription payment two days after the last one. Thsi is getting ridiculous now. |
Now got an expiry of 04/09/10 but they've taken yet another payment. That's 3 now. |
and that's payment number 4 taken today. Didn't realise Tomtom had a daily subscription option  |
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SpikeyMikey
Lifetime Member
Joined: Mar 21, 2006
Posts: 858
Location: Hertfordshire. Forever blowing bubbles
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| Posted: Sun Jul 11, 2010 1:01 pm Post subject: |
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I can't even check mine now, I keep getting a message that there is an error on the Tom Tom server
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert |
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shires999
Lifetime Member
Joined: Nov 09, 2006
Posts: 96
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| Posted: Mon Jul 12, 2010 8:16 am Post subject: |
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| shires999 wrote: | | shires999 wrote: | | shires999 wrote: | | shires999 wrote: | Oh well. It gets worse. Now I have lost traffic, cameras and fuel. They al have an expiry of 4/2/10 !!! Another call to tomtom
Update: Well they've taken payment for another month and now the expiry date says 04/03/10. Gets worse |
Oh well the expiry has now changed to 04/04/10 but this is only because they've taken another subscription payment two days after the last one. Thsi is getting ridiculous now. |
Now got an expiry of 04/09/10 but they've taken yet another payment. That's 3 now. |
and that's payment number 4 taken today. Didn't realise Tomtom had a daily subscription option |
And that's number 5. Tomtom have now responded saying they will refund the payments and have blocked my card so no more can be taken. |
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