Only half of Live services working (940 GO)

Gitster · Occasional Visitor Joined: Dec 30, 2005 Posts: 35

Noticed a while back my Google search wasn't working well, thought it was a bad signal, anyway yesterday noticed that GPS fix and Weather is also not working.
When i go into "My Live Services" shows that Google, Weather and GPS are out of date? but rest of services are in date?

Then takes me to a screen where it says services are active, but can renew for £47.50 for 1 year, then as i've already paid i select "No" then it goes back to search screen?

Even TomTom are struggling for a fix, anybody else experienced this?

Had the 940 since release, been faultless, but now this, and to make things worse, i now have a factory set unit after following advice from TomTom Rolling Eyes

cazian · Occasional Visitor Joined: Jun 06, 2006 Posts: 10

My Live Services on my Go Live 750 haven't been working for the past 3 hours (so no warning of the 25 minute delay I got stuck in trying to get off the M4 Junction 11 westbound at lunchtime today!)

Is there a problem with the server for HD Traffic and the other services, or is there a fault with my unit or my account, I wonder? I have just tried to ring TomTom support, but the recorded message says they're extremely busy and to call back later - perhaps others are also having trouble.

Oh, yes, if it helps, "Error Code 148" eventually shows up after the unit gives up trying to connect to the server. I have a good signal strength for the mobile network (checking the signal metre on the status network screen, so that shouldn't be the problem.

MrT · Posted: Fri Jul 02, 2010 4:15 pm Post subject:

I had a few glitches with HD traffic late morning when it spent ages trying to download then eventually rebooted. It did this several times but seems OK again now.

In response to the original question, I would suggest that the information on the TT Server about your account expiration is incorrect, as your unit downloads this information when it connects, I do not see this problem as being on your unit.
_________________
Drivelux

AndyVaughan · Posted: Fri Jul 02, 2010 4:52 pm Post subject:

I have just got back from Leeds - no LIVE services at all since approx 15:45.

They were working fine this morning on the way to Leeds - looks like yet another TT LIVE Server issue - regular as clockwork - every two weeks!!!

cazian · Occasional Visitor Joined: Jun 06, 2006 Posts: 10

I finally got through to TomTom technical support. They confirmed that the problem is at their end - it's a worldwide issue and they are still working on it to get the service up and running again. The advice they are giving is to try again in a few hours and to contact them on Monday if there are still problems.

At least I can probably rule out a faulty sat nav or SIM card.

MrT · Posted: Fri Jul 02, 2010 6:14 pm Post subject:

That is odd as I had problems this morning where it was rebooting the unit but this afternoon it has worked but a little different. It first shows the grey traffic bar, then it shows a grey traffic bar with a yellow triangle and if you look at the traffic it says "no info available", then a minute later it works as usual. It is working as I type (18:14 Fri) showing the same incidents as the route planner. (I am currently near the M25/M1 junction).
_________________
Drivelux

Gitster · Occasional Visitor Joined: Dec 30, 2005 Posts: 35

This is very weird, been having slight issues with google search for a while, but the strange thing is, half of my services work and show in date, and half don't and show out of date, even though i'm fully paid up?

So i'm getting half of the service?

I've now put the device back to original condition and still it's not working?

Never had any probs in all the time i've owned it, but this is driving me mad! Sad

stiggy_sawdust · Posted: Fri Jul 02, 2010 10:16 pm Post subject:

Having same HD Traffic problems on 550 live. Google, fuel and weather ok but traffic not worked for two days.
This is second time within two weeks. Fed up of resetting to factory setting at TT request especially as it makes not one bit of difference.
Last week after sending all the info requested by TT (Home INFO, and screen dumps etc) it suddenly started working again the next day, so I beleive it is a problem at TT's end.
Just sent everything again to TT but do not suppose it will be working before Tuesday. Wish I had stuck to the Garmin that I tried out before buying this pile of cr**p
_________________
TT1 v3
App 8.010
GPS v1.21

Huawei P30

MrT · Posted: Fri Jul 02, 2010 11:15 pm Post subject:

Not a TT fault, but a total electric blackout here, near the M25/M1 junction, running on UPS. Everything here is blackout, so shuting down to preserve UPS for emergency only.
_________________
Drivelux

shires999 · Lifetime Member Joined: Nov 09, 2006 Posts: 96

PaulB2005 · Posted: Sat Jul 03, 2010 10:49 am Post subject:

spook51 · Posted: Sat Jul 03, 2010 11:37 am Post subject:

Yesterday (Friday) I left Rochester soon after midday for Chesterfield. Traffic on my 940 suggested I use the Blackwall Tunnel (which I took) rather than the Dartford Crossing where I could see long queues of stationary traffic on the approach and later advised of up to seven incidents en route, on the M25 and M1.

Several times it offered quicker alternative routes which I initially ignored. As I neared the first hold up, it showed the distance and duration correctly; the same with the second. Further north on the M1 the holdup was subtanstial so I turned off the motorway south of Leicester to rejoin it further on. The only oddity was when I was routed off and back on at Junction 27 - I assumed the hold up had cleared as I approached the exit slip road but rather than risk it, I took the exit and drove the rest of the way on A and B roads.

The journey took much longer than the usual three hours door to door but at no time did I find the Traffic element of Live was not working; I didn't use the other features though - and this morning TomTom emailed to say they've extended my subscription Smile

Gitster · Occasional Visitor Joined: Dec 30, 2005 Posts: 35

2216 · Regular Visitor Joined: Dec 10, 2005 Posts: 245

SpikeyMikey

	PocketGPS
	Web