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Adyc Occasional Visitor
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Joined: Jul 02, 2007 Posts: 23
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Posted: Thu Jun 17, 2010 6:27 pm Post subject: Go 710 Will not turn on |
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Hi,
I have a Go 710, probably about 4 years old, it will not turn on. I have tried resetting with a pin etc with no success, tried calling TomTom support, listened to some nice music, so thought I would ask here. Is there anywhere people would recommend for me to send it to be looked at,or any advice please.
Thanks in advance. |
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franb Banned
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Joined: Aug 10, 2007 Posts: 244
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Posted: Thu Jun 17, 2010 6:47 pm Post subject: Re: Go 710 Will not turn on |
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Adyc wrote: | Hi,
I have a Go 710, probably about 4 years old, it will not turn on. I have tried resetting with a pin etc with no success, tried calling TomTom support, listened to some nice music, so thought I would ask here. Is there anywhere people would recommend for me to send it to be looked at,or any advice please.
Thanks in advance. |
Sounds like it could just be a very flat battery if you haven't used it for a few weeks.
Leave it on charge overnight then try again. |
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AndyVaughan Lifetime Member
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Joined: Apr 13, 2006 Posts: 1500 Location: Rossendale
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Posted: Thu Jun 17, 2010 9:40 pm Post subject: |
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Does anything happen at all???
Do you get the green led on when it is connected to power? |
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Adyc Occasional Visitor
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Joined: Jul 02, 2007 Posts: 23
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Posted: Thu Jun 17, 2010 10:05 pm Post subject: |
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Yes it does have the green LED. I did get it to turn on once, but have had nothing since. I will try a long charge as advised.
Thanks for the advice so far. |
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Andy_P Pocket GPS Moderator
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Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Fri Jun 18, 2010 1:38 am Post subject: |
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Is there any possibility you might have connected the wrong charger to it?
Do you have a DC Voltmeter that would allow you to check the voltage on the charger connector?
The results of accidental over-voltage are that it fries a couple of components inside which stop it working (usually permanently) but the green light stays lit.
I'm not saying this *is* your problem, but it might be... |
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Adyc Occasional Visitor
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Posted: Fri Jun 18, 2010 2:21 pm Post subject: |
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No, its the right charger, just got a roll of the TomTom drums, then it cut out and will do no more. |
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Andy_P Pocket GPS Moderator
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Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Sun Jun 20, 2010 12:34 pm Post subject: |
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Adyc wrote: | No, its the right charger, just got a roll of the TomTom drums, then it cut out and will do no more. |
Ah... Although it might not sound like it, that's actually GOOD news.
a. it means my "worst case scenario" has not happened
b. it means the hardware is probably fine, just the software needs sorting out.
Can you connect it to the PC? Will it turn on (even if the screen looks frozen)? What does the PC report? |
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Adyc Occasional Visitor
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Joined: Jul 02, 2007 Posts: 23
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Posted: Tue Jun 22, 2010 8:14 am Post subject: |
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I connected to a computer, but as I can't turn it on it does not show up as a removable drive. |
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Andy_P Pocket GPS Moderator
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Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Adyc Occasional Visitor
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Posted: Tue Jun 22, 2010 1:14 pm Post subject: |
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Thanks for the advice, I think I will get it looked at.
Ady. |
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Guivre46 Frequent Visitor
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Joined: Apr 14, 2010 Posts: 1262 Location: West London
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Posted: Tue Jun 22, 2010 6:15 pm Post subject: |
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Sounds like the Satnav Shop has changed to the Satnav Repair Centre? Address looks very familiar? _________________ Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom |
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