I don't exist - TomTom accounts not working?

[matthewj]

TomTom home offered an update, which I did, and then said I needed to log in to get device specific updates. It then said the email address was invalid.
I went to the web site to see what is up, and that too says it is invalid. Is this me, or system wide?

[matthewj]

I hope it is not worth mentioning, but my LIVE subscription expires this week, and I got an SMS type message about it and said I didn't want to renew my subscription. Surely that won't have deleted the whole account!

(I have a card waiting for activation later).

[matthewj]

Most odd. I haven't done anything, but using the forgotten password link and setting it back to what it was supposed to be has made it all work.

Phew, I do exist!

[GerryC]

Good to see your persistence paid off and you're recognised again.

Also, I'm replying just so that you know someone is reading this and you're not talking to yourself.
_________________
Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount

[matthewj]

Thanks Gerry. When no one else had complained, I figured it must have been just me. Most odd though. I wonder if TomTom expired my password automatically? I've not heard of such before.

[MrT]

It happened to me but oddly only on the web and not the Go. What had actually happened was that the web had reverted to a previous password. I have no idea why this happened.
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Drivelux

[AndyVaughan]

Not the first time they have had account database issues ........

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