Tomtom 550 live google search problem

BAZZA77 · Lifetime Member Joined: Mar 03, 2006 Posts: 54

Hope someone can help,bought a tomtom 550 just over a week ago,worked fine for a few days.now google search and weather wont work,when i press google search or weather it says TO USE THIS SERVICE YOU MUST CONNECT YOUR DEVICE TO TOMTOM HOME.HD traffic is working fine as are the safety cameras.the network is connected and a good signal.ive done a reset and a back to factory settings but changed nothing.TODAY I FOUND THIS OUT WHEN I HAVE NO GPS SIGNAL IE IN THE HOUSE GOOGLE SEARCH AND WEATHER WORK.its only when gps is active they wont work help.

(Edited to remove bold text effect - does my eyes in. DennisN)

BAZZA77 · Lifetime Member Joined: Mar 03, 2006 Posts: 54

Is there anyone who has got one these units,tell me if there google search is working at the moment? Iam running navcore 9.026

Darren · Posted: Thu Mar 18, 2010 10:00 am Post subject:

An odd one. If a reset to Factory Settings didn't work then I'd suggest you need to speak to TomTom.
_________________
Darren Griffin

BAZZA77 · Lifetime Member Joined: Mar 03, 2006 Posts: 54

Tell me about it! Been in touch with tomtom since the problem started,still waiting for reply. ANYONE OUT THERE GOT A 550,750,950? and the google search and weather is working on navcore 9.026?

MrT · Posted: Thu Mar 18, 2010 12:49 pm Post subject:

Have you look under "my services" in live services to see what services and expiry dates are given?

When you entered your username and password for your Live Services did you do this on the device rather than from within Home? It does not properly work when set up from in Home.

I assume you did buy it form a UK retailer and it is the UK version. Look under the network signal strength and see if the SIM card starts with 8944.

Also check you have set a Home location on the device.
_________________
Drivelux

lyngarth · Occasional Visitor Joined: Sep 15, 2005 Posts: 56

BAZZA77 · Lifetime Member Joined: Mar 03, 2006 Posts: 54

Sim starts with 8931,bought off amazon uk two weeks ago,ive set my home location and also my user name and password on the device.o and the tomtom services is ok till may 2010. hd traffic is working fine just google and weather.

mikealder · Posted: Thu Mar 18, 2010 3:47 pm Post subject:

xx31 is a Dutch based SIM card ID which might be partly to blaim but x50 devices have European roaming enabled by default so it should work while in the UK, give TomTom a ring on 0845 161 0009 and see if they can add any detail to this issue, make sure you tell them the SIM code though and the country of issue vs where you are trying to use the device - Mike

Darren · Posted: Thu Mar 18, 2010 4:31 pm Post subject:

BAZZA77 · Lifetime Member Joined: Mar 03, 2006 Posts: 54

tomtom said makes no odds what sim number is,google and weather work ok as long as i have no gps.

mikealder · Posted: Thu Mar 18, 2010 4:59 pm Post subject:

BAZZA77 · Lifetime Member Joined: Mar 03, 2006 Posts: 54

if sim id is the problem? how come google search works when i have no gps,also it worked when i first got the 550.and also cameras work.

Darren · Posted: Thu Mar 18, 2010 5:17 pm Post subject: Re: sim id

Andy_P · Last edited by Andy_P on Sat Mar 20, 2010 5:38 pm; edited 1 time in total

Post Deleted by Andy_P
Reason: I have a long memory Bazza77....

BAZZA77 · Lifetime Member Joined: Mar 03, 2006 Posts: 54

Just been talking to a bloke in holland,hes having same problem. he bought it in germany but lives on the border and travels to germany alot and it wont work in any country.and his sim is german based.

	PocketGPS
	Web