Help activating my GO 730 please

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

I got a Tomtom GO 730 a few days ago. I have downloaded the Home software and I'm trying to check if I have the latest maps and take advantage of the latest maps guarantee.

It seems I do not have the latest maps because there's a little box at the top of the Home front page telling me I don't.

Now I guess that to get the latest maps I have to "activate" my device by clicking on "Use my activation code". Again, I'm led to believe I get this code by entering a product code (not sure where...). But I can't even find the product code. There is no cars in the box, no sticker, nothing. Can anyone please advise? Thanks.

Anita · Posted: Sun Feb 28, 2010 4:09 pm Post subject:

TomTom carefully hide the link to the Latest Map Guarantee, presumably in the hope people won't find it!

In HOME, click on "Tools", then "Use Latest Map Guarantee".

Come back if you have any problems and someone will be able to help.

Don't forget to back up your device using Windows Explorer first.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

Thanks.

I have just followed the instructions and downloaded the latest map...and I am told there is not enough memory, I need to free 45 mb.

I am guessing now that I'll have to get an SD card? Sad

dhn · Posted: Sun Feb 28, 2010 6:38 pm Post subject:

You have options.

The best in my opinion would indeed getting a reliable FOUR gig sdhc (not sd) card and install the new map there.

Steps I would take:
1. Make a complete Explorer, not Home, backup of your unit's contents.
2. Buy the card and insert into the unit. Connect the unit to the computer. NOT Home.
3. Copy the existing specific map folder (Western_Europe or whatever) to the card from your backup in step 1.
4. Start Home and when asked what to select, choose the external card.
5. In Home, Add maps, install the newly downloaded map to the card.

Another option is to go to where the newly downloaded map is. You'll find it here:
C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

Look at the contents using WinRar and REMOVE from the file any cspeechXX.dat files (where XX = a country code) for any country you never plan to use the unit when driving. THese .dat files are used for Voice Recognition.

Now, with the compressed .cab file reduced in size, it'll probably install on the internal unit without the need for a card.

But I think using a sdhc card is still much easier and efficient.
_________________
David

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

Thanks. I freed up space by deleting Dutch languages etc and have squeezed the new map on. Thanks.

However, there is still the option to "use my activation code". What is that and how do I get it? Will it open up other options for me?

As things stand, I cannot use the "Operate my Go" facility or send stuff from Google maps to my TT. I just get the message "This functionality is not yet supported for your combination of navigation device, your device's application version and your computer;s operating system" (which is Vista).

dhn · Posted: Sun Feb 28, 2010 8:52 pm Post subject:

Try running Home in XP compatible mode and see if that helps.
_________________
David

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

I have installed Home on a laptop running XP, connected the Go to it...and still getting the same error. Have reset the Go, to no avail.

Not impressed with my new device so far...indeed, not really a great leap on from the 4 year old One it is replacing. The promised 5 hour battery life turns out to be about 2 hours in reality too... Evil or Very Mad

Andy_P · Posted: Mon Mar 01, 2010 12:17 am Post subject:

On a couple of the outstanding questions....

"use my activation code"
Activation codes, Product codes etc. were TomTom's OLD anti-piracy system to lock a new map to your hardware.
They don't use that system any more, but I assume the functionality has been left in Home to allow for old maps to be re-used.
It doesn't give you any extra goodies unfortunately!

"This functionality is not yet supported for your combination of navigation device, your device's application version and your computer's operating system"

This is often seen after a new software version is released, as it takes a few days for TomTom to develop the support files that Home needs to run the emulator.

However, that file *is* available for the most recent official software for the Go730. I'm also pretty sure it normally works fine on Vista.

Can you tell us the software and map versions that are now on the Go? (Instructions to find them HERE

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

Thanks

App 8.393 (1911/100112) OS:342099
Map v845.2645

Andy_P · Posted: Mon Mar 01, 2010 1:30 pm Post subject:

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

Thanks Andy-P.

Unfortunately I don't have a backup of it as it was out of the box Sad

Can you please advise where to get the appropriate OS / how to install?

Much appreciated.

dhn · Posted: Mon Mar 01, 2010 1:57 pm Post subject:

Make a complete Explorer backup of your unit's contents.

Go here to get 8.351 and use WinRar to extract the contents to the unit, overwriting as necessary.
_________________
David

keiron99 · Occasional Visitor Joined: May 14, 2006 Posts: 45

Thanks ever so much to everyone, it is working like a charm now!

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