View previous topic :: View next topic |
Author |
Message |
Floriank Occasional Visitor
Joined: Jul 02, 2007 Posts: 22
|
Posted: Thu Jan 21, 2010 9:00 pm Post subject: GO540 - File Access Error |
|
|
Hi all,
One of our users is getting this error on a Go540 when planning a map and/or doing other things on the device:
'Unable to store Map Settings: File Access Error'
Any idea what this is? It started a few days ago. This user has never connected his GO540 to a computer (hasn't even got the docking station).
I've updated the device completely today, using HOME, applying all the offered program, etc. updates but the error is still happening.
Thanks for any suggestions guys.
Florian |
|
Back to top |
|
|
mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
|
Posted: Thu Jan 21, 2010 9:05 pm Post subject: |
|
|
Use Windows Explorer to delete the "MapSettings.cfg" file from the UK&ROI map folder, the device will create a new file which should overcome the error - Mike |
|
Back to top |
|
|
Graeme2812 Frequent Visitor
Joined: Mar 14, 2004 Posts: 297 Location: Dundee, Scotland UK
|
Posted: Thu Jan 21, 2010 9:46 pm Post subject: |
|
|
Whether or not this is related to the problem I'm having on this thread, but I was recieving this error (showing in a red box and yellow writing) a couple of days ago after a HOME update on Sunday.
I deleted the mapsettings.cfg which appeared to resolve this problem, but not my Traffic display issue. _________________ Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174
Last edited by Graeme2812 on Sat Jan 23, 2010 3:16 pm; edited 2 times in total |
|
Back to top |
|
|
DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14901 Location: Keynsham
|
Posted: Thu Jan 21, 2010 10:42 pm Post subject: |
|
|
On earlier models (e.g. my 720s, 920 and 730) this seemed to be caused by using both the RDS-TMC feature and the Bluetooth phone handsfree feature together. _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
|
Back to top |
|
|
Floriank Occasional Visitor
Joined: Jul 02, 2007 Posts: 22
|
Posted: Fri Jan 22, 2010 11:07 am Post subject: |
|
|
Hmm, deleting the mapsettings.cfg was the first thing I did but it hasn't helped, I still get the error message.
I also did a factory reset (Settings) and rebooted the device a few times - no difference.
Thanks for your help so far guys, is there anything else you can think of before my life takes a turn for the worse (i.e. ringing TomTom support....)
Florian |
|
Back to top |
|
|
GerryC Pocket GPS Moderator
Joined: Mar 01, 2005 Posts: 1513 Location: West Mids
|
Posted: Fri Jan 22, 2010 11:15 am Post subject: |
|
|
Before doing the update (or even since), have you done a Windows backup of the device? Was there any error messages for any of the files when you did the copy? _________________ Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount |
|
Back to top |
|
|
dhn Frequent Visitor
Joined: Oct 08, 2007 Posts: 2544 Location: Toronto CANADA
|
Posted: Fri Jan 22, 2010 12:42 pm Post subject: |
|
|
Download and run the Clear flash tool found here. Run it 3 times. Supposed to help for this kind of error. _________________ David |
|
Back to top |
|
|
Floriank Occasional Visitor
Joined: Jul 02, 2007 Posts: 22
|
Posted: Fri Jan 22, 2010 3:50 pm Post subject: |
|
|
Thanks for your continued help with this!
I have tried an Explorer backup and no file errors were reported. I also ran the Clear Flash Tool 3 times after your suggestion but nothing seems to help.
One of my team has been using this TomTom since new (purchased a few months ago) and it hadn't been connected to HOME since an initial update after purchase.
The file access error started a few days back when he programmed a journey and, whilst the 540 seems to work ok planning and following guidance, very regularly it shows this error (indeed yellow writing in a red box - Graeme)
App 8.371 Map v840.2562
Ready to throw in the towel yet?
Florian |
|
Back to top |
|
|
PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
|
Posted: Fri Jan 22, 2010 4:15 pm Post subject: |
|
|
Is there an SD Card in the slot underneath? |
|
Back to top |
|
|
mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
|
Posted: Fri Jan 22, 2010 5:07 pm Post subject: |
|
|
Assuming there is no memory card in the device it might be time to format the device (don't use the Quick format option as its not good enough) then re-install the back up to the device - Mike |
|
Back to top |
|
|
AndyVaughan Lifetime Member
Joined: Apr 13, 2006 Posts: 1500 Location: Rossendale
|
Posted: Fri Jan 22, 2010 9:26 pm Post subject: |
|
|
Try deleting the gnsdata file in the gns folder - it was always this file on my 920 that caused the issue.
Run a Windows CheckDisk as well. |
|
Back to top |
|
|
Floriank Occasional Visitor
Joined: Jul 02, 2007 Posts: 22
|
Posted: Sat Jan 23, 2010 12:23 am Post subject: |
|
|
No, there's no memory card in the device, just an empty slot.
I'll try the re-formatting over the weekend and also deal with the gnsdata file at the same time.
Here's hoping.....
Thanks again, I'll post the result
Florian |
|
Back to top |
|
|
AndyVaughan Lifetime Member
Joined: Apr 13, 2006 Posts: 1500 Location: Rossendale
|
Posted: Sat Jan 23, 2010 12:25 pm Post subject: |
|
|
Assuming your TT is drive letter E, make sure HOME is completely closed (no icon in system tray), the syntax for a Windows CheckDisk from a command prompt is
Code: | chkdsk e: /f /v /r /x |
If you drive letter is not E, change the e: to f: for example |
|
Back to top |
|
|
|
Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
Back to top |
|
|
|