1390T turning off and back on, and poss bluetooth issue

mini7racer · Lifetime Member Joined: Nov 17, 2006 Posts: 25

Im having some slight issues with my new sat nav and before I send it back to the shop I wanted to know if anyone else has these issues,

Got me Sat nav for christmas Garmin 1390 with traffic, and the first thing I did was update the firmware etc and the maps, and then add the pocketworld cameras, but I now have the issue where when I drive back from work I seem to get to the same place on the A42 and the nav tuns off! its done it twice now, once when going from day to night mode and once when it was just in day mode. (but oddly it seems fine going the other way on the way to work)

both times it has turned its self back on straight away and loaded up and even remembered it was navigating home,

then this morning it got a few miles from work in the leicestershire countryside and just turned off and refused to come back on for a few mins, no matter if I pressed the button, un plugged the power, or any combination of the above. again when it turned back on a few mins later it was fine remembered it was traveling to work.

My dad also brought the same unit as me as they were a good deal (but this may have been why...) and his seems to be ok and not turning off and on but he doesnt use it for as long as I do but it does seem to be messing with his fone as he uses the hands free built into the sat nav too, and some times its like it doesnt disconnect properly from the phone as it rings but he cant hear anything and nor can anyone hear him. (if he turns his phone off and back on its fine and it doesnt do it all the time) I know when I did the firmware update there was one for the bluetooth too that was installed.

so anyone any having any issues like this? if so have you manged to fix them? as I am a bit gutted, as we have had garmin for a few years now and my last 205T did me grand for 30K+ miles and never let me down or got me lost!

cheers

Karl.

darrengsaw · Lifetime Member Joined: Jun 03, 2009 Posts: 107

You are not alone, I and several others have reported the same issues with it shutting down exactly as you have experienced.

This only really has happened on my unit since the update to firmware v 3.40.

I have reported the issue to Garmin, i'm sure they are well aware of it by now, and hopefully a fix will be included in a (hopefully soon) future upgrade.

mini7racer · Lifetime Member Joined: Nov 17, 2006 Posts: 25

thanks, at least i know I am not alone, I will email them tonight so they know theres also an issue with mine, hopefully they will get the message and sort this problem

darrengsaw · Lifetime Member Joined: Jun 03, 2009 Posts: 107

the more that get on their case the better I think. I usually mention I post my opinions (quite strongly at times) on here as well. Smile

dellboy826 · Lifetime Member Joined: Nov 18, 2009 Posts: 5

The first 1390t i bought had the same problem so i returned it to the shop for exchange and the replacement that i was given has the same

mini7racer · Lifetime Member Joined: Nov 17, 2006 Posts: 25

mines getting worse! at this rate Ill end up junking it back to the shop and getting a tom tom if garmin dont pull their finger out! Crying or Very sad

darrengsaw · Lifetime Member Joined: Jun 03, 2009 Posts: 107

mini7racer · Lifetime Member Joined: Nov 17, 2006 Posts: 25

tell me about it, my 205T was faultless and when i teneded to follow people who had tomtoms teneded to follow a more logical route, but if it carrys on I will be swapping!

darrengsaw · Lifetime Member Joined: Jun 03, 2009 Posts: 107

dellboy826 · Lifetime Member Joined: Nov 18, 2009 Posts: 5

I have had the same problem and took it back to the shop and had it exchanged and the new replacement did the same thing,
contacted Garmin and after a load of trouble and arguments got a return code sent it to them for repair and when it came back it was just the same.
contacted Garmin about 3 times again and tried different thing nothing worked so I demanded a refund which they were not happy about but after a lot of shouting was told to take it back to Halfords (where I bought it) with a returns code they phone Garmin to confirm and was given gift vouchers to the value and I bought a Garmin 2598

sussamb · Posted: Fri Dec 20, 2013 8:32 pm Post subject:

Earlier 13xx/14xx series suffered from unexplained shutdowns but later software updates cured it. My 1310 and 1490 have been rock solid for a couple of years now. Maybe halfords sold you some old stock with old software, did you try updating it?

I'm sure though you'll be happy with your 2598, I've had a 2508 and can't fault it Very Happy

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