Go Live Google Search not working ?

davemcwish · Occasional Visitor Joined: Mar 01, 2005 Posts: 52

One of the reasons I bought my 940 was for the Live features, particularly traffic and Google Search (see DennisN's comments here).

Over the last two days I've been doing a lot of driving and had the need to use Google Search but found it unavailable, all I get is the meaningless 'server error, try again later' message; I don't get an error code. I checked the other live services and all subscriptions are valid (till Feb 2010) and the others, petrol, traffic & weather work fine. Google Search still isn't working today.

I should add that I had a week's holiday in Northern Ireland and it worked fine the whole week.

So my questions are :-
1) I anyone else having a problem or is it just me ?
2) Is there a fix ?

davemcwish

paulday · Occasional Visitor Joined: Feb 28, 2006 Posts: 26

Yep same problem for me with Google yesterday morning and again this morning, though was working fine yesterday afternoon.

Also the traffic failed to connect a few times this morning, but connected and worked as normal in the end.

Paul

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

Yes, had exactly the same problem yesterday (and Sunday) when I was trying to google a destination.

Live traffic worked OK though throughout the 175 mile round trip

Andy_P

DennisN · Posted: Tue Dec 15, 2009 10:42 pm Post subject:

My error is "Unable to establish a wireless data connection". Considering I just bought 12 months Live services (now valid to 13th Dec 2010) that's pretty displeasing. I have raised a support question with TomTom as this was my main reason for buying.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

falkirk81 · Posted: Tue Dec 15, 2009 11:33 pm Post subject:

HD traffic for me was not working this morning at around 10am this morning when I turned my device on. Began working again around 10.15am.

Did not try any other LIVE services!

Steven
_________________
Tomtom GO 1005 LIVE

iPhone 12

mikero · Regular Visitor Joined: Feb 28, 2006 Posts: 84

Although I can still access HD Traffic, I have been unable to use Google Search on my Go 550 for 3 days now. I keep getting a red screen and the message "Could not establish a wireless data connection".
I am still waiting to hear from TomTom Customer Services.

falkirk81 · Posted: Wed Dec 16, 2009 11:15 am Post subject:

Google search just worked for me, so no issues there!
_________________
Tomtom GO 1005 LIVE

iPhone 12

Andy_P · Posted: Wed Dec 16, 2009 12:21 pm Post subject:

Tested just now:
Google search - working
Weather - working (but didn't mention that it's snowing outside my window!)
Update (mobile) safety cameras - working
Fuel prices - Working but totally wrong as usual
HD Traffic - working
Buddies - not checked.

paulday · Occasional Visitor Joined: Feb 28, 2006 Posts: 26

Google search not working again for me this morning, although i now have the could not establish a wireless data connection message.

All other services working ok though.

Paul

psyskiesman · Posted: Wed Dec 16, 2009 6:01 pm Post subject:

I've also had the red screen message "could not establish wireless data connection" yesterday and today. Today I tried resetting (holding on/off down for 15 seconds) and then tried again. It connected immediately. Maybe coincidence, but it could be a temporary fix for you guys with problems.

davemcwish · Occasional Visitor Joined: Mar 01, 2005 Posts: 52

sdm197 · Lifetime Member Joined: Dec 06, 2004 Posts: 227

Hi Guys,

I am getting the same thing, it really is annoying, as I really like the google live search. All the other live services work but not that. I wonder why it cannot establish a wireless connection on google but can on the others Hmmmm.

Anyone had a response from TT yet?

SDM197.

dlpruk · Posted: Tue Dec 22, 2009 12:34 am Post subject:

I'm pretty sure that Google search depends on a mobile phone connection - not a satellite one - so have you checked you can get a decent signal on your phone from the same place and at the same time as you are trying to get to it from your TT?

(But I may get shot down by one of the teccies!)

DennisN · Posted: Tue Dec 22, 2009 12:59 am Post subject:

Yes, I have and I simply can't be bothered to act on it - I forgot to tell them I don't RTFM so there's no point sending me one! (I'll wait until Mike sees this and tells me what to do!) As for mobile phone connection, I have three phones all with a connection, including my main one on Vodafone.

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