No sound after update

tubbs · Occasional Visitor Joined: Sep 29, 2005 Posts: 35

Hi there,

are you sure that this problem occurred when you updated the database. my TT720 went into silent mode when I installed updates via TT home. I still havent solved this issue, so if anyone has any thoughts, I would be ever so grateful.

Cheers Tubbs

Andy_P · Posted: Fri Dec 04, 2009 3:20 pm Post subject:

First thought, check your setting on the volume preferences page and switch off auto-level adjust.

tubbs · Occasional Visitor Joined: Sep 29, 2005 Posts: 35

Hi there,

thanks for the prompt reply Andy_P, have looked at that but the box was not ticked and when I pressed the test button, the unit still stayed silent, although the volume is set at 95%.
I am running software version 7.481, if that has any bearing on your thoughts.

Cheers Tubbs

mikealder · Posted: Fri Dec 04, 2009 5:27 pm Post subject:

Check Change Preferences/ Speaker Preferences and make sure its set to internal speaker and NOT to FM Tx as I have known this catch a few people out when you have no volume from the device - Mike

tubbs · Occasional Visitor Joined: Sep 29, 2005 Posts: 35

Hi there Mike,

thanks for that, have checked and it is set to internal speaker.

cheers tubbs

Andy_P · Posted: Fri Dec 04, 2009 10:33 pm Post subject:

I've split tubbs' problem into it's own topic, as "no sound" is probably a different problem to "variable volume"

Presume you've tried a reset tubbs?
After that, the next thing to do would be to reinstall the software. Shout if you need help with doing that.

tubbs · Occasional Visitor Joined: Sep 29, 2005 Posts: 35

hi there Andy,

just tried a reset, so any tips on reinstalling would be gratefully recieved

cheers tubbs

Andy_P · Posted: Sat Dec 05, 2009 2:16 am Post subject:

1. Make a full backup with Windows Explorer. See the FAQs topic at the top of the TomTom section for instructions (its HERE)

2. With Explorer, DELETE all the LOOSE files on on the TT (i.e the ones that are NOT in any folders). DO NOT delete any folders!

3. Connect TT to computer and run 'Home'.
(Home can be downloaded from TomTom HERE).

4. Home should automatically check for updates and prompt you to install them, if not:-

5. Click "Update my TomTom - wait to see what it offers you.

6. Select the Application update and wait for it to install.

7. Click on 'Device - Disconnect Device', wait for it to re-boot and ask if you want to connect to the computer, select "No" and when you see the normal navigation screen, turn off and disconnect.

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