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Pocket GPS World :: View topic - SOLVED: Windows 7 + TomTom 720 + Home 2.7.2.1825= Bluescreen
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SOLVED: Windows 7 + TomTom 720 + Home 2.7.2.1825= Bluescreen
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nashogg
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Joined: 26/04/2003 10:04:41
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Location: United Kingdom

PostPosted: Thu Nov 19, 2009 10:02 pm    Post subject: Reply with quote

Ok - spoke too soon. Managed to connect my 950 a couple of times yesterday after the Home update, and thought it was fixed, but this morning it bluescreened my Intel Core i7 920 twice. So we are back to square one. Sorry if I have misled anyone.

ICM - I updated my 950 through TomTom Home (don't tell TomTom but I do actually have a second PC running XP).

To get the app version bring up the options screen (touch the map) and then right arrow twice, select status and information, and then version information - the App version is there.
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ICM
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Joined: Mar 11, 2005
Posts: 12

PostPosted: Fri Nov 20, 2009 1:24 pm    Post subject: Reply with quote

nashogg - Thanks. I knew that really. TomTom support is turning my brain to mush!

They have now asked my to reset the TomTom while connected to the computer to try to reinstall the drivers. I am awaiting news of how to do this, since the reset button is inaccessible while the TomTom 730 is in its cradle, attached to the computer......

Ian
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nashogg
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PostPosted: Fri Nov 20, 2009 7:42 pm    Post subject: Reply with quote

Ian,

No worries - best of luck with it.

They sent me a satisfaction survey to fill out about the call! - so I followed the URL and the 1st question was 'Is the problem resolved?' Yes or No. So I selected No, and it wouldn't let me go any further, so I went back and selected Yes, so I could tell them how satisfied I was Wink , and it said 'You have already submitted your feedback - Thanks'!!!!

You couldn't make it up.

I also tried to buy an HD traffic subscription using separately Paypal and a credit card, and both times it hung in TomTom Home... My Paypal account tells me that they (Paypal) have agreed the transaction but the seller hasn't processed it. That was days ago.

As I said in my closing note to the support engineer - good luck in avoiding the receivers... And I am not talking GPS receivers here Very Happy
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Sat Nov 21, 2009 6:14 pm    Post subject: Reply with quote

ICM wrote:

They have now asked my to reset the TomTom while connected to the computer to try to reinstall the drivers. I am awaiting news of how to do this, since the reset button is inaccessible while the TomTom 730 is in its cradle, attached to the computer......


Ian, for your model, you don't need to use the dock to connect to the PC, any 5-pin mini-USB cable will do. Do you have one you could use from an external harddrive, mobile phone or digital camera etc?
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DennisN
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Joined: Feb 27, 2006
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PostPosted: Sat Nov 21, 2009 11:23 pm    Post subject: Reply with quote

Andy_P wrote:
ICM wrote:

They have now asked my to reset the TomTom while connected to the computer to try to reinstall the drivers. I am awaiting news of how to do this, since the reset button is inaccessible while the TomTom 730 is in its cradle, attached to the computer......

Ian, for your model, you don't need to use the dock to connect to the PC, any 5-pin mini-USB cable will do. Do you have one you could use from an external harddrive, mobile phone or digital camera etc?

Ho, Ho! You and I live in a room full of mini USB cables and suchlike. Customers expect devices to work out of the box and continue to work. There must be many thousands of TT owners out there who haven't got a USB cable. Maybe Ian doesn't. But most of all, TT should be aware that not everybody has spare cables and that his device cannot access the reset button whilst it is plugged into the cradle - that is sloppy support. How can you have any confidence in a support operative who doesn't know that simple fact about your device?
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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ICM
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Joined: Mar 11, 2005
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PostPosted: Sun Nov 22, 2009 12:24 pm    Post subject: Reply with quote

Sorry, I was away from the computer all day yesterday.

I hadn't realised that any USB cable would replace the cradle. Indeed I seem to have a room full of cables! Have just tried the reset while attached. And so-called "support" didn't know that either. It was no more effective than any other suggestion that TomTom support has offered.

Having been told twice that my problem was being passed to Level 2, yet still getting communications from the same person, I have asked that she actually does pass this on to Level 2 support now.

Ian
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ICM
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PostPosted: Fri Nov 27, 2009 9:29 am    Post subject: Reply with quote

TomTom level 2 support admits there there is a problem, which they are working on:

"I have received an update from my second line technical department. They have confirmed:

"We have this currently under investigation . Please accept our sincerest apologies for the delay with this resolution. We are looking to resolve this as soon as we can. There is no workaround for the moment.

"We hope to have more information for you soon!"

Ian
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Andy_P
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PostPosted: Fri Nov 27, 2009 8:11 pm    Post subject: Reply with quote

Sounds like a "CTRL-C/CTRL-V" answer to me! Laughing Laughing
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DennisN
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PostPosted: Fri Nov 27, 2009 8:37 pm    Post subject: Reply with quote

I got Ctrl-C and Ctrl-V voice answers from Virgin Media helpline in Rangoon this week!!

Miss Rangoon 2006 told me she understood my challenge and she was there to help solve it and we could work together to deal with the issue.

Trouble was, when she found out what I needed, she had no idea of the "challenge" and no idea how to resolve the "issue". She'd be no good for TomTom, didn't even suggest 2nd line.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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KlaThiPau
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Joined: Oct 25, 2009
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PostPosted: Sat Dec 05, 2009 3:41 am    Post subject: Solved on my mashines (for now) Reply with quote

Please refer to the first post for my solution. I'd be greatful for any feedback.
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ICM
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Joined: Mar 11, 2005
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PostPosted: Sun Dec 06, 2009 6:53 pm    Post subject: Reply with quote

Quote:
Acronis Home Image 2010 build 5055 was uninstalled and current version installed since USB drive issues were reported. Important: upgrading without prior uninstall and reboot failed. Now TT Home works on all my Computer (ie x64 and x86). Please report your results.


I don't know Acronis, and nothing is reporting USB drive issues. Still awaiting any response from level 2. Glad your problem is solved.

Ian
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KlaThiPau
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Joined: Oct 25, 2009
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PostPosted: Mon Dec 07, 2009 1:13 pm    Post subject: Reply with quote

@Ian:
Maybe you have other software, that interferes: Backup software? Partitioning software?

You could supply a list of your Software (screenshot of the list in the programs folder or similar) and I'll check it against mine.
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